Problema: El cliente reporta que su sitio web consume recursos de manera desmesurada cuando WPML está activo, aumentando la carga del servidor. A pesar de cambiar de servidor y aplicar medidas como un CDN y caché de objetos, el problema persiste. Solución: 1. Solicitamos al cliente que describa paso a paso cómo reproducir el problema de rendimiento en el sitio. 2. Pedimos al cliente que actualice todos los plugins que estén desactualizados siguiendo este enlace: https://admon.sebastiandeveloper.website/wp-admin/update-core.php 3. Realizamos algunos pasos de troubleshooting para limpiar la base de datos, que pueden consultarse aquí: https://wpml.org/documentation/support/wpml-troubleshooting-options/ Recomendamos al cliente verificar si el problema de rendimiento persiste después de actualizar los plugins.
Si la solución propuesta no resuelve el problema o si la información parece desactualizada, recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tiene instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visite nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: The client is experiencing slow backend performance with WPML due to the absence of caching plugins and a high number of backend POST requests. Solution: 1. We recommend providing WPML support debug information from your site. To do this, log in to your site, navigate to WPML → Support, click on the 'debug information' link at the bottom of the page, copy the entire content of the text box, and paste it into our support forum. More details can be found here: https://wpml.org/faq/provide-debug-information-faster-support/. 2. Install the Query Monitor plugin to help identify the source of the slow performance. Share the results with us under three conditions: using your website as is, with WPML disabled, and with all other plugins disabled except for WPML. Ensure you back up your site or test on a staging site before making these changes. 3. Review our documentation on boosting the performance of your multilingual WordPress site here: https://wpml.org/tutorials/2022/03/boosting-the-performance-of-your-multilingual-wordpress-site/. 4. Consider using caching plugins, as they are crucial for sites with a large number of languages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing a high database load on your site due to SQL queries that seem to be related to the WPML plugin. The queries in question are complex and involve multiple joins and conditions. Solution: Upon investigation by our compatibility developers, it was determined that the problematic SQL query originates from the 'Easy Real Estates' plugin, not WPML. This query is responsible for calling post attachments such as Thumbnail IDs. To verify this, we modified the query by removing WPML-related entries, which resulted in the query still running with a significant load, indicating that the issue lies within the 'Easy Real Estates' plugin itself. If this solution does not apply to your case, or if it becomes outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
The client is developing a site and needs translations only on the frontend. They are looking to improve site speed by deleting unnecessary backend translation strings in WPML.
Solution:
If you're experiencing similar issues, we recommend following these steps to delete unnecessary strings to potentially improve your site's speed:
1. Ensure you have a full site backup before making changes. 2. Navigate to WPML → String Translation. 3. Scroll down to the 'Remove strings by domain' section. 4. Click 'Remove strings'. 5. Select the domains you want to delete and click 'Remove'.
This process will remove all untranslated strings in the selected domains, and they will no longer appear on the String Translation screen.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
