[Geschlossen] gettext

Let me check with our compatibility team, perhaps this one is using a different hook so priorities needs to be changed for it as well.

We would like to clarify that the Travel Tour theme is not officially listed as WPML-compatible. It uses its own custom code and several filters to manage translations and email handling. One example of this is:

add_filter('wpml_user_language', 'tourmaster_get_email_locale', 20, 2);

As you’ve seen, the theme includes its own WPML-related logic, which modifies how language settings are applied. If we start modifying their custom implementation from our side, there’s a real risk of introducing further complications.

Just to confirm, we’ve tested the scenario on our end and couldn’t reproduce the issue. Here’s a quick recording as proof: versteckter Link

That said, it’s still possible that other emails or strings may not work as expected due to the way the theme handles translations.

For a more permanent solution and better integration, we suggest inviting the theme authors to collaborate with us through our WPML Contractors program: https://wpml.org/contractors/. This would fall under development and testing, rather than standard compatibility support.

Hi Remy,

We want to be transparent that we’ve reached the limit of what we can support from our side. The theme’s custom implementation is quite complex and doesn't follow standard WPML practices, which is why issues keep surfacing—especially around emails and translations.

As we go further, it's likely that new problems will continue to appear in different scenarios. This is no longer just a compatibility issue; it's a matter of deeper integration, which we simply can't cover within the scope of regular support.

For a sustainable and reliable solution, we strongly recommend that the theme developers join our Go Global program:
https://wpml.org/go-global/

This allows us to collaborate directly with them, run all the necessary tests—including email scenarios—and help them implement full compatibility the right way.

Thanks for your understanding.

Best regards,
Bruno

Ok, let me know what they say. Because there are various types of emails that can be sent, e.g. New Order / Order Confirmation, Order Processing, Order Completed, Order On-Hold, Order failed Failed and cancelled etc. This all needs to be tested in various languages and different order combinations, that's why this needs to go through our Go Global program.

I am checking this with our compatibility team and support manager and will get back to you.