[Résolu] problem with automatic translation on only one language
Ce sujet est résolu. Voici une description du problème et de la solution.
Problem: The client reported that after updating language settings to shorten the name and adjust the mapping for Portuguese, automatic translations for Portuguese were not completing, although it worked for other languages. Solution: 1. **Update Your WPML Components** * Go to **Plugins → Add New Plugin** in your WordPress dashboard. * Click on the **Commercial** tab. * Click the **Check for updates** button. * Update the **OTGS Installer** plugin to its latest version. 2. **Cancel Any Stuck Automatic Translation Jobs** * Go to **WPML → Support**. * Find and click the **Troubleshooting** page link. * Scroll down and click the **Cancel in-progress automatic jobs** button. 3. **Verify Portuguese Language Mapping** * Navigate to **WPML → Translation Dashboard** and click the **Tools** tab. * Click on **Language Mappings**. * Ensure Portuguese is correctly mapped to a supported language for automatic translation. 4. **Test Automatic Translation with a Small Batch** * Go back to **WPML → Translation Dashboard**. * Select a small batch of content and initiate a test translation to Portuguese.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.
Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.
my webiste is in 4 language
french pricipal
others : english, portuguese (from portugal) and spanish
since 2 month no problem for automatic translation
last week i update language setings because :
- name Portuguese - from portugal is too long : short to only portuguese
- language mapping for portuguese was not map to the language Portuguese
since i do this modification the automatic translation not work on portuguese, i try all necessary support option (cache etc.) and come bask to the confirguration language but nothing change. the translation job never finish on this language.
the translation automatic works on other language (english and spanish)
I'm Prosenjit from the WPML Development Team, and I'll be happy to help you with this issue. Before we proceed, I wanted to let you know that my French-speaking colleagues are currently unavailable, which is why I've picked up your ticket and am responding in English. I hope that's okay with you. If you'd prefer support in French, please let me know in your next response and we'll see what we can arrange.
Regarding the issue you've reported, I checked in our translation management system and found that some previous Portuguese translation jobs weren't delivered to your site, and automatic translation failed for one of the jobs. However, the latest Portuguese translation for lien caché">this post was successfully translated and delivered, and I can see the Portuguese translation displaying correctly on the frontend.
I also noticed that your site was flagged as "Blocked" in our system. This can happen for several reasons, such as:
- Reusing a site key across multiple sites
- Incomplete payment for site credits
- Other account-related issues
When a site is blocked, translations cannot be completed or delivered properly.
So, for now, I've unblocked your site in our system. You should now be able to translate content to Portuguese without issues.
Next steps:
1. Please try translating another page or post to Portuguese
2. Make sure to clear all caches on your site before testing
3. Let me know if the translation works correctly
I'm also reaching out to the Translation Editor team to investigate why your site was blocked in the first place. Once I have more information, I'll share it with you so you can prevent this from happening again in the future.
Please let me know how the test translation goes, or if you have any other questions or need clarification. I'm here to help!
i've got a for life account since 2015 :
order 712148
25/09/2015
Multilingual CMS for life $195.00
I pay all invoice due to credit card validate and all invoice received as paid.
Yes if you have any indiocator of the blocked problem it will be usefull. Can it be a preprod or staging activation?
i noticed some problem on some wordpress multisite i've created when i duplicated a site too, perhaps it can be a site key duplication ? if you have domains indicators i can check the concerned site.
Thank you for the update! I'm glad the solution worked!
It's indeed very strange that the site was blocked, especially since there's no duplicate key recorded in our system. However, I did notice something interesting — the site lien caché is registered twice in our system with the same key, which shouldn't happen under normal circumstances.
I've involved our Translation Management team to investigate this further. They're checking the logs to identify exactly what caused the blockage on your site in our system. This should help us understand both why the site was blocked and why it appears twice in the system.
As soon as I have more information, I'll update you right away. We want to make sure this doesn't happen again and that your site is properly configured in our system.
Thank you for your patience while we investigate this!
I wanted to give you an update on our investigation.
Our team has reviewed the translation delivery logs and identified that an internal server error (500 error) occurred during the translation delivery process. This error prevented the translations from being delivered to your site properly, which seems to be connected with the issue you had!
To investigate this further and prevent it from happening again, I'd like to request the server error log. This will help us understand what's causing the server error on your end.
Please log in to your server management panel (such as cPanel, Plesk, or your hosting control panel). There should be a dedicated section for server error logs, often labeled as "Error Log" or "Apache/Nginx Error Log."
If you're having trouble locating it, your hosting provider's support team can guide you on how to access and download the server error log. Please request the logs from approximately the last 15 days so we can see the full context of when these errors occurred.
Once you have the log file, please share it with us and I'll analyze it to identify the root cause of the server error.
