WP Chat App – The Account Shortcode and Block Show the Original Account on Translated Pages

Overview of the Issue

When you use WP Chat App and add an account button to a page with the shortcode or the WP Chat App block, the translated page shows the original account. Visitors see the account name and the phone number of the original language.

The shortcode and the block keep the ID of the original account, and WP Chat App does not look for its translation. The floating chat widget is not affected.

Workaround

Until WP Chat App fixes this issue, choose the translated account on each translated page:

1. Go to WhatsApp → All Accounts, switch to the language of the page, and note the ID of the translated account.
2. Open the translated page in the editor.
3. In the [njwa_button id="…"] shortcode, replace the ID with the translated account’s ID. In the WP Chat App block, select the translated account.
4. Save the page.

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