Problem: The client needed clarification on whether the automatic translation billing and payment method configured in WPML is tied to the specific website owner or if it could be linked to their WPML agency account. Solution: We explained that automatic translation billing (Pay-As-You-Go) is configured separately per website. When enabled from WPML → Translation Management → Tools, it is linked to the account and payment method entered there, and charges are applied to that specific payment method. The website in question is not connected to a Pay-As-You-Go account and currently does not have any translation credits assigned. If the site owner wants to use automatic translation, they can either purchase credits or activate Pay-As-You-Go and add their own payment details directly on the website. This ensures that the billing is tied to the site owner’s payment details, not to the agency account.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
