Problem: The client is experiencing issues with transferring credits to their WPML.org account. Despite loading credits and attempting a transfer, the credits have not appeared in the WPML account, and an error message stating 'Cannot withdraw credits to wpml.org, please contact support' was received. The client tried removing and re-registering their site and re-entering the key, but the issue persisted. Solution: We recommend removing the domain from your WPML account by visiting https://wpml.org/account/sites/ and then adding it again to generate a new sitekey. Please share the new sitekey with us for further assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to correct some links in the footer of their website after translating the footer. They edited these links in the original Greek language, but the changes did not reflect in the English translation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Make a small change in the footer to trigger the need for translation. 2. Navigate to WordPress Dashboard > WPML > Translation Management. 3. Send the footer for translation and select yourself as the translator. 4. Go to WordPress Dashboard > WPML > Translations. 5. Click the Translate button next to the footer in the table. 6. You will see the Advanced Translation Editor, which shows all the content of the original language on the left and the translated content on the right. 7. Try to find the links there and edit the translation as needed. If you cannot find it, use the search bar at the top to search for the link.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
