Problem: The client installed WPML CMS on a staging site and migrated it to a live site, resulting in a WPML alert about the URL change. The client was unsure about the correct steps in the migration wizard, specifically whether to start with 'Yes' or 'No' and how to handle the site key registration and unregistering process. Solution: 1. In the WPML > Translation Management, select "Yes/This is only a copy - original site is still running" for the first prompt. 2. For the second prompt, choose "No/You will need to assign credits or set up a pay-as-you-go plan for this site to use automatic translation". 3. Continue using the staging site's WPML site key for translations until you are ready to deploy to the live site. 4. Upon deploying the staging to the live site, expect a "site key mismatch" warning. Then, perform the following steps: - Log in to WPML.org > My Account > Register WPML on your sites - Delete the staging site key if no longer in use. - On the live site, navigate to WP > Plugins > Add new > Commercial Tab. - Click "Unregister WPML from this site" and then "Register WPML" again using the production site key. This process ensures the live site is correctly registered with WPML, and future translations will utilize the correct site key.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to resynchronize their production database and files onto their QA server. They encountered an issue where both the QA and Production servers showed 2 connected sites instead of 1, complicating their attempt to share prepaid credits between these environments. The production account displayed as having no credits, while the QA showed one credit. Solution: We recommended that the client should deregister and then re-register the sitekey for their QA domain. This can be done by copying the sitekey, navigating to WP > Plugins > Add new > Commercial Tab, and performing the deregistration and registration process. This should resolve the issue of the site showing as 'Inactive' and help in correctly displaying the connected sites and sharing credits.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
