Problem: The client accidentally set their site to automatic translation, which depleted their translation credits significantly. After attempting to reset by disconnecting, removing, and reinstalling the plugin, the client found they only had a small fraction of their original credits left. Solution: Unfortunately, once translation credits are used, they cannot be restored as they are immediately compensated to the translation engine. More details can be found here: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/
If this solution does not apply to your case, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client reported that the Arabic version of their website was not displaying correctly after updating WPML plugins. Solution: 1. We advised the client to check and verify their WPML site registration key under Plugins → Add New Plugin → Commercial tab. 2. We suggested increasing the WordPress memory limit by adding the following code to the wp-config.php file:
3. We recommended deactivating the Slider Revolution plugin and any other related plugins to see if the issue resolves. 4. We created a staging site to further investigate the issue, where it was discovered that the problem was not with WPML but potentially with the Ave theme or incorrect HTML format.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: On four websites, the WPML plugin fails to translate the 'Gastronomie' page, showing an error that WPML has attempted to translate the page three times unsuccessfully. The issue persists across all sites with this specific page. Solution: 1. Cancel the in-progress translation job for the 'Gastronomie' page by navigating to WPML -> Translation Management -> Translation Jobs. 2. Make a minor edit to the original 'Gastronomie' page. 3. Change the translation setting for the
_elementor_data
custom field from 'Translate' to 'Copy' by going to WPML → Settings → Custom Fields Translations, clicking on Show Custom Fields, and adjusting the setting. 4. Disable the Multilingual Tools plugin. 5. Update the page and attempt to edit the translations again.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
Problem: After upgrading to WPML Advanced Translation Editor and using Elementor Pro, the client found that links were not being translated as expected, despite settings indicating they should be. Solution: We recommend the following steps to ensure links are translated correctly: 1. Review and Translate Links in Advanced Translation Editor: * Go to the page or post containing the links you wish to translate in your original language. * Edit it and send it for translation to the Advanced Translation Editor. * Once in the ATE, internal links are usually automatically pointed to the language-appropriate version. You can still edit them if needed, as they will appear highlighted. * For external links, use the search bar within the ATE to find and manually adjust them.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
