Problema: El cliente no puede actualizar las traducciones con el ATE porque se pierden las traducciones hechas y el diseño de la página no se sincroniza. Además, tiene problemas con el estilo de los botones de cierre y los listados en diferentes idiomas. Solución: 1. Para el problema del estilo del botón de cierre, recomendamos agregar el siguiente código CSS en Apariencia -> Personalizar -> Sección 'CSS Adicional':
2. Para el problema de los listados con puntos en español y rayas en las traducciones, es importante verificar cómo se creó el contenido original y cómo se tradujo. Si los puntos se añadieron manualmente y no como un listado HTML, recomendamos usar listados HTML para asegurar la consistencia en todos los idiomas. Puede encontrar más información sobre cómo crear listados HTML en https://www.w3schools.com/html/html_lists.asp. 3. Si los elementos o shortcodes no están registrados correctamente en WPML, puede perderse información en las traducciones. En este caso, recomendamos registrar el elemento siguiendo los pasos en nuestra guía: https://wpml.org/documentation/plugins-compatibility/elementor/how-to-add-wpml-support-to-custom-elementor-widgets/.
Si esta solución no resuelve su problema o si encuentra que la información está desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tiene instaladas las últimas versiones de los temas y plugins.
Problem: You are working on a site under development and trying to translate an image link using WPML. You translated an image link that didn't need translation, and now you can't remove it without affecting the translation completion status. Additionally, you receive an error message stating: "The original text contains nested formation tags (one tag inside another). Please nest the formatting markers in your translation in the same order," which prevents the post from being 100% translated. Solution: We recommend making a minor edit to the page and then attempting the translation again. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You merged your staging website to the live site and encountered an issue where WPML is stuck in an infinite loop asking for a migration code, which you cannot obtain because the link redirects you back to the 'new address detected' message. Additionally, the new version of WPML is not showing up in the production channel. Solution: First, when the message 'new address detected' appears, click 'yes, this is a copy'. For the subsequent question about sharing translation credits, click 'No'. Next, please visit your WPML account dashboard at https://wpml.org/account/sites/ and create a new sitekey for your domain. Then, in your website backend, navigate to WP > Plugins > Add new > Commercial Tab, click on 'Unregister this sitekey', and replace the sitekey with the new one. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
