Problem: The client reported a price discrepancy on their website where the Essential Grid displays a higher price for a product ('Cocktail slim ear cuff') on the product archive page than on its single product page. Despite the correct lower price showing on the single product page, the archive page displayed the price incorrectly. Solution: We analyzed the issue and found that custom code added to the site's functions.php file was intended to display only the minimum price of product variations. We replicated the setup in a sandbox environment and a local copy, where the product displayed the correct price. We recommended the client to duplicate the problematic product on their live site, as this resolved the issue in our tests. If duplicating the product does not resolve the issue, it might be due to the custom code or other site-specific configurations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: Se você está enfrentando problemas com o WPML não aplicando ou gravando traduções nos campos ACF (postmeta) do post traduzido, mesmo após as traduções serem mostradas corretamente no ATE ou no Classic Translation Editor, e os campos ACF aparecem vazios ou no idioma original no editor do WordPress e no front-end. Solution: Identificamos que o problema ocorre apenas quando o plugin Elementor PRO está ativado. Após um ajuste no código do WPML no seu site, os campos agora devem aparecer corretamente nas traduções. Para posts que ainda apresentam o problema, você deve fazer uma pequena alteração no post original, salvar e então atualizar as traduções. Este ajuste será incluído permanentemente na próxima versão do WPML, 4.9.2.
Se a solução fornecida parecer irrelevante ou desatualizada, ou se o problema persistir, recomendamos que você abra um novo ticket de suporte. Também é altamente recomendável verificar os problemas conhecidos, verificar a versão da correção permanente e confirmar que você instalou as versões mais recentes dos temas e plugins. Para mais assistência, visite nosso fórum de suporte WPML.
Problem: The client needed to resolve an issue where the English language page was not fully translated. Solution: We recommended resaving the settings in WPML > Settings > Post Types Translation. This action resolved the issue, and the English language page displayed as fully translated.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at our support forum.
Problem: Ein Link im Beitrag leitet nicht auf die englische Seite, sondern auf die deutsche Seite, trotz korrekter Eingabe. Solution: Wir haben festgestellt, dass die englische Übersetzung der Seite /somatic-yoga/ tatsächlich /en/silence-mindfulness/ ist und nicht /en/somatic-yoga/, wie ursprünglich angenommen. Dies bedeutet, dass die Seite /en/somatic-yoga/ nicht existiert und daher automatisch auf die deutsche Originalseite /somatic-yoga/ weiterleitet. Wenn dies nicht das gewünschte Ergebnis ist, empfehlen wir, die korrekte Übersetzung der Seite zu überprüfen und sicherzustellen, dass die URL korrekt eingestellt ist.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client reported issues with widgets being disorganized after changing the default language. They were unable to translate headers, footers, and certain WooCommerce settings independently. Additionally, the 'My Account' icon/link was not functioning correctly across different languages, and changes made with WPML were breaking the website. Solution: For translating widgets, we advised the client to use the WPML > String Translation section. It is necessary to delete and then re-add the widgets, likely due to the default language switch. We provided a video tutorial to assist with this process: https://www.loom.com/share/5afc277cc99c4783ad12a48f8a1c0d56. Regarding the 'My Account' icon/link, it was not added as a widget. We created a separate support ticket to address this issue, and the client can follow up there: https://wpml.org/forums/topic/split-translate-my-account-icon-link/.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us at WPML support forum.