WCML

Problem:
The client was unable to see the translated product description in WPML, which appeared blank instead of showing the expected text.
Solution:
1. We recommended the client to edit the product in the original language, make a small change to the description, save these changes, and then update the translation to see if the issue resolves.
2. If the description was added in a non-standard way, we requested more details on how it was added.
3. We advised creating a full backup and updating all outdated plugins to ensure they weren't causing the issue.
4. Upon further inspection, we discovered that HTML and CSS embedded within the product description were causing the visibility issue. We removed the HTML from the product description in the secondary language, which resolved the problem.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
If you're experiencing issues with items disappearing from the cart when added from the category page, but not from the single product page, and this issue resolves when the WPML plugin is deactivated, it might be related to the WordPress memory limit.
Solution:
We recommend following these steps:
1. Increase the WordPress memory limit to at least 128MB. You can do this by adding the following code to your wp-config.php file:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '128M');

Add this code above the line that says /* That's all, stop editing! Happy blogging. */.
2. Verify the WordPress memory limit in WPML -> Support to ensure it has been increased.
3. Delete all inactive plugins, flush the cache memory, and update any outdated plugins and themes.

If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.