Problem: The client is unable to access the WooCommerce Multilingual & Multicurrency page in the admin panel of their cloned site, despite having WooCommerce and WPML active. They receive an error message stating 'Sorry, you are not allowed to access this page.' even after deactivating all other plugins and changing the theme. Solution: We recommend updating the WPML plugins and WooCommerce to the latest versions to ensure compatibility and functionality. Here are the steps to follow: 1. Check the current versions of your plugins and compare them with the latest versions available under My Account -> Downloads on the WPML site. 2. Follow the instructions to update your plugins at http://wpml.org/faq/install-wpml/. 3. If updates are not visible, click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. 4. Ensure to backup your database before proceeding with the updates. If after updating, the issue still persists, it might be due to other reasons not covered by the current solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client needs to display different decimal separators for invoices in English and German on a WooCommerce site, both using the Euro currency. The client found the necessary string for the decimal separator but it was registered and locked, preventing changes. Solution: 1. Set the default decimal separator in WooCommerce to a period (.) for English, which is the site's default language. Navigate to WooCommerce → Settings → General → Currency Options and set the Decimal Separator to a period (`.`). 2. To adjust the decimal separator for German, use WPML's String Translation. Go to WPML → String Translation and click on the Admin Texts Translation link here. Search for `woocommerce_price_decimal_sep`, check the box, and click "Add to String Translation". 3. In WPML → String Translation, search again for `woocommerce_price_decimal_sep`. For German, set the translation value to a comma (`,`), and leave the English version as is.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket here.
Проблема: На многоязычном сайте, переведенном на 3 языка, возникает проблема с начислением доставки после смены языка. При выборе языка отличного от исходного (английского), стоимость доставки в корзине показывается как "0" (null). Решение: Если вы столкнулись с аналогичной проблемой, убедитесь, что способ доставки правильно переведен. Мы рекомендуем следовать этой инструкции. Если после проверки настроек в соответствии с документацией проблема не решена, попробуйте обновить перевод товара. Для этого внесите изменения в оригинальный товар, сохраните его, а затем завершите перевод в редакторе переводов WPML.
Это решение может быть неактуальным или не подходить для вашего случая. Мы настоятельно рекомендуем проверить список известных проблем, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
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