I can't see the flags and traslation pages in the admin site

Este hilo está resuelto. Aquí tienes una descripción del problema y la solución.

Problem:
You are experiencing issues with WPML on your WordPress site where the language flags are not visible in the WordPress administrator, and translations are not appearing on the front end.
Solution:
First, check if the languages are listed by navigating to WPML > Languages → Edit Language. If they are, resave them and clear your caches to see if the issue resolves. If the languages are not listed or the problem persists, follow these steps:
1. Take a full backup of your site and database.
2. Navigate to WPML > Support > Troubleshooting.
3. Click the following buttons:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Assign translation status to duplicated content
- Set language information
- Reset Languages (Use this with caution as it will reset any custom languages you have added. Only use this option if the previous steps did not resolve the issue.)
4. Clear the caches from your site and browser, then check again.

If these steps do not resolve your issue, it might be due to an outdated solution or a different problem. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Este es el foro de soporte técnico de WPML, el plugin multilingüe de WordPress.

Todas las personas pueden leerlo pero solo los clientes de WPML pueden ingresar comentarios. El equipo de WPML responde en los foros 6 días a la semana, 22 horas por día.

Etiquetado: Exception

Este tema contiene 3 respuestas, tiene 3 voices.

Última actualización por Prosenjit Barman hace 1 año, 4 meses.

Asistido por: Prosenjit Barman.

Autor	Publicaciones
mayo 29, 2024 a las 3:13 pm #15684703
francescB-8	Hello good afternoon, I'm experiencing some problems with some of my sites and WPML. The thing is that I don't see the flags in the wordpress administrator and the translation doesn't appear in the front end. I already had a problem with one of my sites and in the end you fixed it. can you help me Thank you!
mayo 29, 2024 a las 6:55 pm #15685253
Lucas Vidal de Andrade Partidario de WPML desde 11/2023 Idiomas: Inglés (English ) Zona horaria: Europe/Vienna (GMT+02:00)	Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me gather some information with you, to help solve this issue quickly. Can you send us a screenshot, where we can see which administrator area it is that should be showing the flags? As for the translations that aren't showing on the Front End, can you provide us with an example? Besides that, please send us your debug information. Here, you can find a detailed explanation on how to do that: https://wpml.org/faq/provide-debug-information-faster-support/ If that does not help, one of my colleagues will soon come to continue support.
mayo 30, 2024 a las 7:43 am #15686228
francescB-8	Hi Lucas, As you asked me, I am attaching the following information. Thanks
mayo 30, 2024 a las 10:45 am #15687349
Prosenjit Barman Partidario de WPML desde 03/2023 Idiomas: Inglés (English ) Zona horaria: Asia/Dhaka (GMT+06:00)	Hello There, I hope you're doing well. I have taken over this ticket and would be happy to assist you in this matter. It seems that the language information has been removed or not inserted into the database, which is why the languages aren't showing in the list. Could you please go to "WPML > Languages → Edit Language" and check if the languages are listed there? If the languages are showing in the list, please resave them, clear the caches, and check if the issue persists. If the languages are not showing in the list or the issue persists even after that, please try the following: - Take a full backup of the site and database - Please go to "WPML > Support > Troubleshooting" - Click on the following buttons: -- Clear the cache in WPML -- Remove ghost entries from the translation tables -- Fix element_type collation -- Fix WPML tables collation -- Assign translation status to duplicated content -- Set language information -- Reset Languages[Additional. Clicking this option will reset the languages, which means any custom languages you have added will also be reset. Please click on this button with caution and only if the options above did not help. After clicking it, you will need to recreate the custom languages.] - Clear the caches from your site and browser then check again. Please let me know how it goes. I will be happy to help if you need further assistance in this matter. Best regards, Prosenjit
mayo 30, 2024 a las 1:32 pm #15688304
francescB-8	Thanks for your help! It works now! 🙂