kimberlyH-5

Problem:
The client purchased a course in Spanish but received the email confirmation in English, leading to confusion about why the email was not in the purchased language.
Solution:
We advised the client that this ticket is a duplicate and recommended following up on the original ticket to keep the process organized and prioritize the initial inquiry. If the emails are sent via WooCommerce, the client needs to translate them as detailed in our documentation on how to translate WooCommerce emails. Additionally, we provided a custom Google search link for finding related issues on our forums.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
After installing WPML, a page originally created in English is now displaying in Spanish, and the client wishes to convert it back to English.
Solution:
If you're experiencing this issue, we recommend navigating to your site's backend, going to Pages, and hovering your mouse over the page in question. Click the first "Edit" link. On the right side of the screen, you should see an option to change the default language of the page. Clicking this should allow you to set the page back to English.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.