Problem: The client's footer padding disappeared after translating it into German, and the 'container-fluid' class was missing on the translated page. Solution: We checked the translated footer template and found that the 'Wrap as Container' value was not set correctly. We selected the correct value, which resolved the issue. If you're experiencing a similar problem, we recommend checking the 'Wrap as Container' value in your translated footer template and ensuring it is set correctly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem:
The client is experiencing issues with string translations not appearing on the front-end of their website.
Solution:
The text was added using a custom Elementor widget in the Single Product template, it can be translated with the advanced translation editor. We recommend translating the Single Product template with the following steps:
1. Navigate to WPML > Translation Management.
2. Search for the "Single Product" template and select it for translation.
3. Use the Advanced Translation Editor to translate the template.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.
Problem: The client is experiencing an issue where the language switcher widget only displays the default language on certain pages (home, contact, FAQ, etc.), instead of offering other languages as it does on product/collection pages. Solution: We recommend checking the completeness of the translations for the affected pages by navigating to Pages > All Pages. Look for a pencil icon, which indicates that the translation is complete. If the translations are indeed complete, we advise creating a full backup of the database and website. Afterward, proceed to the WPML > Support > Troubleshooting page and perform the following actions:
Clear the Cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Fix WPML table collation
Set language information
Fix post type assignment for translations
Keep in mind that this solution might not be applicable if it's outdated or not relevant to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please do not hesitate to open a new support ticket in the WPML support forum.
