Problem: The client is encountering a database error indicating a duplicate entry '0' for the primary key when trying to save a translation. This error suggests that AUTO INCREMENT may be deactivated on the database table.
Solution: 1. Check the
icl_translation_status
table in the database to ensure that AUTO INCREMENT is enabled. 2. If AUTO INCREMENT is not enabled, it needs to be activated. This may also require checking other WordPress tables like
wp_options
,
wp_posts
, and
wp_users
to ensure they have AUTO INCREMENT enabled where necessary. 3. If there is an entry with '0' in a table where you are trying to enable AUTO INCREMENT, you must remove that entry before you can enable AUTO INCREMENT. 4. Always ensure you have a recent and working backup before making any changes to the database.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
