[Résolu] Automatic translation is not working

Hello,

I do see the 12 missing translation notification and then it disappears, allow me to walk you through some initial debugging steps. This will help speed up the support process and remove WPML cached data.

Can you please try to do a backup of your site and go to WPML > Support > troubleshooting and try all the following buttons: lien caché

You can refer to this documentation on how to do it : https://wpml.org/documentation/support/wpml-troubleshooting-options/

Then go to WooCommerce > WooCommerce Multilingual > Settings > troubleshooting (bottom of the page) and try all the options there.

Please share the results with me. And tell me which strings/jobs are stuck after doing these steps,

Best,

Hello,

Thank you for your patience,

Based on the error logs I found under your Advanced Translation Editor's error logs,

Some pages are flagged as "Communication Started attempt to download xliff file. The process did not finish"

The translation status of these pages shows delivered in our system, which means the translation is completed, and the translated content is ready to appear in the front end.

So this could be explained by an issue in connection with our servers:

1- There is an issue with the connectivity itself :

I have re-checked the direct connection using this tool : lien caché
But this doesn't seem to be the cause.

2- Another plugin (most likely a caching plugin) is conflicting with this connection :

In this case, would it be possible to :

- Run a backup of your site
- Disable any caching plugins.
- Disable Security plugins.
- Try completing the translation job.
- If this doesn't change anything > Disable all plugins and use a default wordpress Theme
- Only keep WPML enabled
- Create and Publish a new simple post/page
- See if the translation goes through for that page

Looking forward to the results,

Best,

Hello again,

Thank you for your patience,

I need one last thing from you in order to properly escalate this to our developers,

- Go to WPML -> Translation Management -> Jobs tab, and cancel the stuck job
- Then make a small modification to the page (like an extra space, to update the translation status)
- Back to WPML -> Translation Management , send this job for translation and try to open it with ATE

If the problem persists after this procedure, I would appreciate your help in enabling debug mode. Please add the following code in your wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
      
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
      
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
      
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Check the following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the above code, try to reproduce the issue again and check if you can find a debug.log file inside the wp-content folder. If you find it there, please send us the last few lines here in the ticket.

Your cooperation is really appreciated,

Best regards,

Hello,

After further verification, here are two things that explains what you are facing :

1) String not being translated automatically

At present, WPML’s automatic string translation feature only works for content that matches the default language of the website. If you attempt to use the Translate Everything Automatically mode or send strings for automatic translation that do not match the default language, they will instead be added to the Translations Queue.

In your case, I see you have mixed strings (French and German...)

Please refer to this workaround : https://wpml.org/errata/automatic-translation-for-strings-in-non-default-language-is-still-not-implemented/

2) For the 12 "Stuck" pending translations

We assume that it is related to problem "1)", it is referring to the strings that weren't automatically translated, once you translate them using the workaround, it should fix this.

3) ACF field group translation

Referring to your screenshot : lien caché
Translating these groups' labels is not recommended, as these are the Custom Field's admin strings (only visible from the backend)
Usually you do not have to translate them, unless you have developers that use different languages and want these admin “labels” to be in their language.

If that is the case, you can only translate them Manually.

I hope this made things clearer,

Best,

Hello,

I have recorded a video to better explain and show you how to translate those strings and how to remove the ACF labels from the translation manager : lien caché

Here is the documentation you could refer to : https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/#faq

You could also try deleting the pending translations that you do not plan to translate from the same area (WPML > Translations) by clicking on the "Resign/Renoncer" button

Best regards!

Hello again,

For the ACF labels, since the issue persists on your end, here are two possible reasons why this happened, it is related to the pages sent to translation using these fields:

- https://wpml.org/documentation/support/wpml-coding-api/wpml-constants/#advanced-custom-fields-multilingual-constants:~:text=define(%20%27ACFML_EXCLUDE_FIELD_GROUP_STRINGS_IN_POST_JOBS%27%2C%20true%20)%3B-,Note%201%3A,-If%20a%20translation

If you haven't done that yet, then please try the following:

- Make a small change on the page using these ACF groups in default language and save the changes. (add a dot or slight change in title)
- If you notice the update icon after saving, update the translation.
- This should refresh the detection of these fields from the translation management

I hope you'll see what you're expecting after that. But, if you need further assistance even after that, please let me know. I will be glad to help you.

---

For your new question about deleting translation, as part of our support policy, we recommend having one request per ticket, it would be better if we open a new ticket under our support forum as this is a separate request.

You can expect my reply there : https://wpml.org/fr/forums/topic/split-delete-translation-of-products/

Thank you again for your understanding,