Ce sujet est résolu. Voici une description du problème et de la solution.
Problem:
The client was unable to save translations for FAQs. Despite the translations appearing correctly in the translation mask, the save function was not working, and the pencil icon disappeared upon refreshing the WordPress admin page.
Solution:
We took several steps to diagnose and attempt to resolve the issue:
1. Confirmed the WP memory limit is set to 1024M, which is well above the minimum required.
2. Verified that the FAQ custom post type and Elementor templates are configured as translatable in WPML settings.
3. Checked and confirmed that ACF fields are not in use for FAQs.
4. Deactivated all caching mechanisms, including WP Rocket and WP Admin cache, and ensured no server-level cache is present.
5. Advised clearing the browser cache.
6. Attempted to reset WPML translation queues, including cancelling stuck jobs and batching small FAQ translation submissions.
7. Confirmed that automatic translation is not enabled on the site.
After these steps, the issue was resolved by using the function "Corriger l'attribution du type de publication pour les traductions", which allowed the translations to be saved correctly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
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Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.
Ce sujet contient 2 réponses, a 1 voix.
Dernière mise à jour par Il y a 1 semaine et 4 jours.
Assisté par: Bruno Kos.


