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Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.

Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.

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Fuseau horaire du support : America/Lima (GMT-05:00)

Ce sujet contient 8 réponses, a 2 voix.

Dernière mise à jour par Nicolas V. Il y a 1 année et 3 mois.

Assisté par: Nicolas V..

Auteur Messages
Avril 15, 2024 à 4:12 pm #15521320

stephanieD-24

Sorry Nicolas, I've got a last question...
I tried to do it myself, but I can't find the solution.
I've send messages to the Themeum team, to solve it, but their only response was

"Presently WPML is not properly integrated with Tutor LMS and because of the compatibility, this file not found problem is showing. "

So my problem is that there is a bug with "Logout" link
In english, it works fine lien caché
but in spanish and french we've got a message (see the screenshots)
so because tutor lms creator can't propose a solution, I would like to change the string so it's by default the english one...I tried to follow this tuto but did'nt manage, as I can only change the words,but not the entire url...
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings
but didn't manage...

Avril 15, 2024 à 5:17 pm #15521437

Nicolas V.
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hi again,

If I understand well the issue here is that the PHP template is not found for the logout page?

1. Could you please check if the PHP template exist "wp-content/themes/tutorstarter/tutor/dashboard/logout.php

Btw, you're right you can only translate the slug /logout.

Avril 16, 2024 à 10:20 am #15524125

stephanieD-24

Hello Nicolas!
Yes I confirm there is no such file under "wp-content/themes/tutorstarter/tutor/dashboard/logout.php", but there is not actual "tutor file" either. The tutor file is under the childtheme "tutorstarter-child" but no logout.php under this file either...

Avril 16, 2024 à 2:48 pm #15526579

Nicolas V.
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hi,

Can I have a look? Could you please re-share the credentials in this ticket? The other one is resolved and so the credentials have been removed automatically.

IMPORTANT: Before we proceed, please backup your site and database.

For this one I'll need both wp-admin access and FTP access. If you can't provide FTP access, please install "WP File Manager", that will allow me to see your theme files from the dashboard.

Avril 16, 2024 à 10:45 pm #15528412

Nicolas V.
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hi,

Thanks for the access, unfortunately even in the plugin files this PHP template doesn't exist and if the plugin author is not really cooperative we may have a hard time to find the issue.

I'd like to escalate your ticket to the second tier support. For that I would need access to a staging copy of your site or even a duplicator copy, that way we can test it on our servers.

You need to temporarily install a plugin called “Duplicator” on your site. This will allow you to create a copy of your site and your content.
I have activated a private field for you where you can share those files (package + installer).
- You must exclude /wp-uploads from the copy to reduce the size (see screenshot)
- Once the package is ready, if the files are too large to upload them to the private field, you can share a link to Google Drive, Dropbox, WeTransfer or any other similar service.

Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
https://wpml.org/faq/provide-supporters-copy-site/

duplicator.png
Avril 17, 2024 à 2:37 pm #15533375

stephanieD-24

Hello !
I've got a problem with duplicator settings...Would it be okay to send a wpress backup created with all-in-one WP migration ?

Avril 17, 2024 à 8:58 pm #15534906

Nicolas V.
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

HI,

Sure, we can work with that!

Avril 24, 2024 à 9:45 pm #15562816

Nicolas V.
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hello,

Thank you,

I escalated your ticket to the second tier support. I will get back to you has soon as I have some feedback from them.

Nico

Avril 25, 2024 à 7:23 pm #15567177

Nicolas V.
Supporter

Les langues: Anglais (English ) Français (Français )

Fuseau horaire: America/Lima (GMT-05:00)

Hi,

It looks like a compatibility issue. We need to escalate this to the compatibility team. The workflow is a bit different, we need to isolate the issue.

I have created this clean sandbox setup on our servers here:
lien caché (one click login)

- I would need you to set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also install all the necessary themes and plugins to recreate the issue: Tutor LMS and Tutor LMS PRO + your theme TutorStarter.

Please don't install any other plugins that are not necessary to reproduce the issue.

- If the issue is reproduced on that clean setup, then I can forward this to our compatibility team.

Le sujet « [Fermé] Split: my problem is that there is a bug with "Logout" link » est fermé aux nouvelles réponses.