[Fermé] Split: my problem is that there is a bug with "Logout" link
Il s'agit du forum d'assistance technique de WPML, le plug-in multilingue pour WordPress.
Il est accessible à tous, toutefois seuls les clients de WPML peuvent y publier leurs messages. L'équipe du WPML répond sur le forum 6 jours par semaine, 22 heures par jour.
Sorry Nicolas, I've got a last question...
I tried to do it myself, but I can't find the solution.
I've send messages to the Themeum team, to solve it, but their only response was
"Presently WPML is not properly integrated with Tutor LMS and because of the compatibility, this file not found problem is showing. "
Hello Nicolas!
Yes I confirm there is no such file under "wp-content/themes/tutorstarter/tutor/dashboard/logout.php", but there is not actual "tutor file" either. The tutor file is under the childtheme "tutorstarter-child" but no logout.php under this file either...
Les langues: Anglais (English )Français (Français )
Fuseau horaire: America/Lima (GMT-05:00)
Hi,
Can I have a look? Could you please re-share the credentials in this ticket? The other one is resolved and so the credentials have been removed automatically.
IMPORTANT: Before we proceed, please backup your site and database.
For this one I'll need both wp-admin access and FTP access. If you can't provide FTP access, please install "WP File Manager", that will allow me to see your theme files from the dashboard.
Les langues: Anglais (English )Français (Français )
Fuseau horaire: America/Lima (GMT-05:00)
Hi,
Thanks for the access, unfortunately even in the plugin files this PHP template doesn't exist and if the plugin author is not really cooperative we may have a hard time to find the issue.
I'd like to escalate your ticket to the second tier support. For that I would need access to a staging copy of your site or even a duplicator copy, that way we can test it on our servers.
You need to temporarily install a plugin called “Duplicator” on your site. This will allow you to create a copy of your site and your content.
I have activated a private field for you where you can share those files (package + installer).
- You must exclude /wp-uploads from the copy to reduce the size (see screenshot)
- Once the package is ready, if the files are too large to upload them to the private field, you can share a link to Google Drive, Dropbox, WeTransfer or any other similar service.
Les langues: Anglais (English )Français (Français )
Fuseau horaire: America/Lima (GMT-05:00)
Hi,
It looks like a compatibility issue. We need to escalate this to the compatibility team. The workflow is a bit different, we need to isolate the issue.
I have created this clean sandbox setup on our servers here: lien caché (one click login)
- I would need you to set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also install all the necessary themes and plugins to recreate the issue: Tutor LMS and Tutor LMS PRO + your theme TutorStarter.
Please don't install any other plugins that are not necessary to reproduce the issue.
- If the issue is reproduced on that clean setup, then I can forward this to our compatibility team.
Le sujet « [Fermé] Split: my problem is that there is a bug with "Logout" link » est fermé aux nouvelles réponses.
Gérer le consentement aux cookies
Nous utilisons des cookies pour optimiser notre site web et nos services. Votre consentement nous permet de traiter des données telles que le comportement de navigation. L'absence de consentement peut affecter certaines fonctionnalités.
Fonctionnel
Toujours activé
Nécessaire au bon fonctionnement et à la communication de notre site web.
Préférences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistiques
Nous les utilisons pour analyser les statistiques de notre site. Les informations collectées sont totalement anonymes. Le stockage ou l'accès technique qui est utilisé exclusivement à des fins statistiques anonymes. Sans citation à comparaître, la conformité volontaire de la part de votre fournisseur d'accès Internet ou d'autres dossiers d'un tiers, les informations stockées ou récupérées à cette fin ne peuvent généralement pas être utilisées pour vous identifier.
Marketing
Ces cookies suivent votre navigation pour vous proposer des publicités pertinentes pour vous.