[Risolto] Traduzione prodotti woocommerce

Hello There,
Thanks for contacting WPML Support. Sorry for the delay in responding due to the weekend.

To reduce the waiting time, I took this ticket and responded in English. Please let me know if you're okay with it or if you want to continue the conversation in Italian language. I will check and forward this ticket to one of our Italian-speaking supporters to assist you in the Italian language.

I understand what you're looking for. If you want the image section on the translated product to appear blank, you can adjust the media translation settings and then translate the product. Here are the steps:

1. Go to WPML > Settings and scroll to the Media Translation section.
2. Uncheck these options (see screenshot: link nascosto) and click on Apply.
3. Translate a product; the images on the default product will not appear in the translated product.

However, let me clarify how WPML handles media translation. When you translate a page or post containing images, WPML copies the image to the translation so that the same image can appear in the translated version. WPML does not duplicate images in the media library. Instead, it creates an entry for each language in the database that references the default image. This means the default image is loaded in the translation without affecting storage by creating duplicates. I hope this clarifies things.

So, even if you keep the media translation options enabled, the media library or upload folder will not have any duplicates for each language.

If your concern is that WPML will bloat the upload folder or storage by creating duplicates in each language, you can be assured that this will not happen.

Please feel free to let me know if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

Hi,
Thank you for the update and clarification.

If you want the gallery image to appear in the translated product as well, please try the following steps:

1. Go to WPML > Settings and scroll to the Media Translation section.
2. Select the options marked in link nascosto">this screenshot and click the Start button.

This process will copy the images from the default language post to its translation, and it should fix the issue.

Please let me know how it goes. I'll be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

Hi There,
Thank you for the updates.

If the product translation is fully completed, this process should solve the issue. Since the gallery images are still not showing in the translated product, it may be necessary to synchronize the Product Gallery to ensure the images appear correctly in the translated products. Here’s how you can do that:

- Please go to "WooCommerce > WooCommerce Multilingual > Status" tab
- Scroll down and you'll see a link named "Troubleshooting". Click on that.
- From the Troubleshooting page, select Sync products "gallery images" option and then click the "Start" button.
- Once the process is completed, clear the caches from site and browser then check again.

Please let me knnow how it goes. I will be happy to take a closer look if you need further assistance in this matter.

Best regards,
Prosenjit

Hi There,
Thank you for trying out the suggestions.

As the issue persists, a closer inspection will be required to understand the root cause of the issue.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.

You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
link nascosto

Looking forward to your response.

Best Regards,
Prosenjit