Troubleshooting

Please make sure to update to WPML 4.3.6 and check our list of Known Issues before reporting

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Assigned support staff: Mihai Apetrei.

Author	Posts
May 29, 2019 at 8:14 am #3912871
khalidA-27	Hi Watch the video please hidden link I tried from two different browsers and cleared cache and the same
May 29, 2019 at 3:50 pm #3917085
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi and thank you for contacting WPML Support! I will be happy to help you with this. There are big chances that this might be a compatibility issue caused by another plugin that you have installed or by the theme. Can you please try this: ❌ Very important: please make a backup of your site (files & database) before following any of the upcoming steps ❌ - disable all plugins except WPML and its add-ons - check if the issue is happening again - if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue If the issue happens even with the non-WPML plugins disabled: - leave all the non-WPML plugins deactivated - switch to a default theme like TwentySeventeen - try to recreate the issue now Please let me know how that goes and what you are able to find. Kind regards, Mihai Apetrei
May 30, 2019 at 10:50 am #3922265
khalidA-27	Thanks Mihai I followed steps and it gave me 500 internal error. Then sctivated all plugins and solved the issue. But I don't know what caused the issue