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This topic contains 2 replies, has 2 voices.

Last updated by khalidA-27 4 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
May 29, 2019 at 8:14 am #3912871

khalidA-27

Hi
Watch the video please
hidden link

I tried from two different browsers and cleared cache and the same

May 29, 2019 at 3:50 pm #3917085

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

There are big chances that this might be a compatibility issue caused by another plugin that you have installed or by the theme.

Can you please try this:

❌ Very important: please make a backup of your site (files & database) before following any of the upcoming steps ❌

- disable all plugins except WPML and its add-ons
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue

If the issue happens even with the non-WPML plugins disabled:

- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now

Please let me know how that goes and what you are able to find.

Kind regards,
Mihai Apetrei

May 30, 2019 at 10:50 am #3922265

khalidA-27

Thanks Mihai

I followed steps and it gave me 500 internal error. Then sctivated all plugins and solved the issue.

But I don't know what caused the issue