Problem: You are experiencing an issue where your site is appearing twice in the WPML Automatic Translation dashboard. Solution: If you're encountering this problem, we recommend you try the following steps: 1. Navigate to Plugins -> Add New -> Commercial on your website. 2. Unregister WPML by clicking the unregister link. 3. Visit https://wpml.org/account/sites/ 4. Delete the existing site key. 5. Return to Plugins -> Add New -> Commercial on your website. 6. Click the register link.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML support forum.
Problem: The client redesigned a page and attempted to translate it into Dutch, Spanish, and Catalan using WPML. However, the translation process was getting stuck in a loop or only partially translating the content. Additionally, the Dutch version displayed old content instead of the redesigned version.
Solution: We discovered that the issue might have been due to a mismatching record update possibly from a previous site migration. We corrected this, and the Dutch translation now reflects the redesigned content. You can add other translations by clicking the '+' sign next to a language and completing the translation. For issues related to formatting, such as colorful markers, please consult our guide on how to apply formatting markers.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is trying to sync their staging site with the production site and encountered an issue where WPML was unable to update records with the new URL, displaying an error: 'Error with moving translation information to new URL'. Solution: 1. If you're still seeing the migration banner, please check again to see if the issue persists. 2. Verify the URL from which you are migrating the site. 3. Navigate to WPML->Support->Troubleshooting in your WPML dashboard. Look for the option 'Force-enable WPML’s Advanced Translation Editor' near the bottom of the page. If it's available, click and run it, then check if the problem is resolved.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
