Problem: The client reported that after updating to the latest versions of WPML plugins, the translations in Gravity Forms were only partially appearing. Some translations were visible, while others were not. Solution: 1. We recommended the client to ensure all WPML plugins were updated. We advised backing up the site and then updating the plugins from the WPML commercial tab. 2. We used the String Translation tool to manually translate the missing strings and cleared the cache, which resolved the issue. 3. We suggested rechecking the translations using the Translation Management tool to confirm if the issue was fully resolved.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with the synchronization of some menu items when switching languages on their website. Despite following the WPML documentation for translating menus, certain items like 'Home > Úvod' and 'About us > O nás' are not working correctly. Solution: 1. Ensure you have a full backup of your site. 2. Navigate to WPML → WP Menu Sync and click the Sync button to review and apply suggested changes. 3. For unresolved items or custom links, use WPML → String Translation to add necessary translations. 4. Revisit WPML → WP Menu Sync and perform the sync again. 5. Manually adjust the menu in Appearance → Menus, ensuring each language's menu matches the intended structure and save the changes. 6. If issues persist, disable any redirections that might be hiding certain language versions of the site, as found in the site's redirection settings. 7. Address any visible errors in the WPML support page.
If these steps do not resolve the issue, it may be due to specific configurations or conflicts on your site. We recommend visiting our known issues page to check for similar problems and solutions. Ensure you are using the latest versions of all themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
