Problem: The client inquired about uploading full translated texts in bulk to their multilingual site using WPML, rather than translating content part by part. They also sought to preserve the original English layout when adding translations and inquired about discounts for high-volume auto-translation credits. Solution: 1. To upload full translated content directly, open any page in the default language in Edit mode, enable the WordPress Editor from the Languages metabox, and paste the complete translated text in the translated page. For more details, see this documentation. 2. To preserve the original layout, duplicate the default language page into the secondary language and replace the content with the translated text. Alternatively, use the XLIFF export/import method for translating content externally and importing it back while keeping the original layout. More information can be found here. 3. For auto-translation, consider the pay-as-you-go subscription for more cost-effective options compared to purchasing large translation credit packages. Check options and pricing here.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is unable to replace a logo image with its English version when the site is translated using Elementor and Woodmart child template. Solution: We recommended checking the translated image ID in the WPML String Translation page. Here are the steps we followed: 1. Navigate to the WPML String Translation page. 2. Search for the original image ID. 3. Replace it with the English version image ID. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You want to customize the Swedish front page of your website, which is primarily in English, to have different content using the Divi Builder, while the rest of the site uses automatic translation. Solution: To achieve this, you need to disable the WPML Translation Editor for the specific page and switch to the default WordPress editor. Here are the steps: 1. Navigate to Pages and edit the English front page. 2. In the Language box, disable the WPML Translation Editor and enable the default WordPress editor for this page only. 3. Open the Swedish version of the page and click Use Divi Builder. 4. You can now independently modify the Divi modules on the Swedish front page without affecting the English version.
Note: After these changes, WPML will not synchronize the content or layout between the English and Swedish pages. Avoid resending this page from WPML >> Translation Dashboard as it would overwrite your customizations.
If this solution does not fully address your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: After updating, the client noticed that translations for the 'head' and 'second head' pages disappeared. These pages were not appearing in the WPML Translation Dashboard despite being set as translatable. The client uses Elementor and manages translations frequently. Solution: 1. We recommended checking if the 'Pages (page)' post type is set to Translatable in WPML settings and using translation if available. 2. We advised the client to resend content for translation via WPML → Translation Dashboard and to use appropriate Dashboard filters while clearing filter states. 3. Since standard UI adjustments did not resolve the issue, we suggested directly inspecting the database for proper WPML language assignment and translation linkage for the affected pages. 4. We recommended using WPML troubleshooting tools to attempt a forced resync, such as 'Assign translation jobs to translators again' and 'Fix translation tables'. 5. If these steps do not resolve the issue, we advised escalating internally for specialized data repair or advanced diagnostics.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported issues with incorrect translations in the menu across all languages and problems with the placement and visibility of the language switcher, especially on mobile devices. Additionally, the flags added to the menu were causing the header to shift, and there were discrepancies in media visibility across different languages. Solution: 1) We corrected the menu translations. The client needs to manually edit the translated menus to include translations for specific strings like 'About Us'. 2) For the language switcher issues, we recommended checking the guide on language switchers to learn about adding them in different locations. 3) To address the footer not being translated, the client should navigate to Footer-> All Footers in their site's admin area and translate the footer. 4) For media not appearing correctly in other languages, we advised going to WPML-> Media Translation and referred the client to the media translation guide.
If this solution does not resolve your issues or seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported that the contact form is not available in any language and there are issues with some images not being properly integrated into the page. Solution: If you're experiencing issues with your contact form not appearing in different languages, we recommend that you go to WPML-> Translation Dashboard, select the form, and send it for translation. For detailed guidance on translating forms, please refer to this guide.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
