Problem: The client was experiencing issues with automatic translation not working on their development website after changing the theme and some page content and design.
Solution: We identified that the client was using the Marblex theme, which is not officially compatible with WPML. We suggested the following steps: 1. Contact the theme author to report the issue and inquire if they have a solution, as they claim compatibility with WPML. 2. Invite the theme author to join our Go Global program so we can collaborate on making their product compatible with WPML. 3. As an alternative, use the manual translation method provided in our documentation: Using Different Translation Editors for Different Pages.
We understand the inconvenience this may cause and are willing to assist further, but we cannot adjust the theme code without the author's collaboration.
If this solution is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is unable to find an option to translate selected text within a widget.
Solution: We recommend adding different widgets for each language. Alternatively, to translate the widget text, follow these steps: 1. Navigate to WPML → String Translation. 2. Scroll to the bottom of the page and click on the Translate texts in admin screens link. 3. This will direct you to a searchable list of admin strings. Search for the string you want to translate and click Add to String Translation. 4. Return to WPML > String Translation to perform the translation.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: If you're experiencing issues with buttons on your homepage not redirecting to the correct language after a language change, and your site uses custom blocks from the Kubio plugin, the URL field of the block may not be registered for translation. Solution: First, try searching for the URL in the Advanced Translation Editor (ATE). If it's not available, you'll need to register the URL field for translation. You can do this by creating a custom XML configuration code. Here are the steps: 1. Edit the homepage with the default editor and switch to the Code editor to view the block structure. 2. Use the following XML code to register the button text and URL for translation:
3. Add this code to WPML > Settings > Custom XML Configuration. 4. Make a small change to the page content, save it, and update the translation. The button URL should now be adjusted automatically. For more detailed guidance, please refer to our documentation:
If this solution does not apply to your case because it might be outdated or not relevant, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing issues with translation and RTL layout, the Language Switcher not functioning correctly, incomplete product translations, and translated products not appearing on the Arabic version of the site. The client's theme, 'El Greco,' is not on the WPML list of compatible themes, which may be causing these issues.
Solution: 1. We verified that the Language Switcher is functioning correctly and displaying the translated product URLs. 2. For translating the product tab content 'Shipping and Returns,' we directed the client to use WPML > String Translation, accessible through Customization > Single Product > Product Tabs Settings. 3. The 'Item Specifics' tab content, which is stored in a custom table by the theme, requires custom code for translation. We recommended that the client contact the theme author to join our Go Global program, where our Compatibility developers can assist in making the theme compatible with WPML. Alternatively, the client can manually translate the product using the WordPress editor and add the 'Item Specifics' data for the translated product.
Refer to the following documentation for further guidance:
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: If you're experiencing an issue where the language name in your dropdown menu is displayed twice, this may be due to an incorrect attribute assignment in the theme or addon plugin you are using.
Solution: We recommend the following steps: 1. Try using the standard Menu widget of Elementor instead of the theme-specific Header Menu widget. 2. If you prefer to keep using the theme-specific widget, you may need to modify the code in the file
Please ensure you backup your database and website before making any changes.
It's important to note that the theme AI-Max is not listed in our compatible themes directory. We suggest reaching out to the theme author and asking them to participate in our Go Global program, where our Compatibility developers can assist in making the product compatible with WPML.
Problem: The client was unable to translate custom field labels into other languages on their website when using the My Listing theme. Solution: We provided a workaround for translating the label in the frontend. The steps are as follows: 1. Navigate to Listing Types > Edit a listing type > Single Page > Content and Tabs. 2. Use the WordPress editor to manually translate the listing type and listing posts, setting up the label in German and other languages. Additionally, we recommended checking the documentation on using different translation editors for different pages: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us on the WPML support forum: https://wpml.org/forums/forum/english-support/.
