Problem: The client is inquiring if the WPML AI Translation service supports translating content directly from Spanish to Portuguese, as previously, non-English to non-English translations were not supported. Solution: We confirmed that WPML AI currently does not support direct translation from Spanish to Portuguese. However, other translation engines integrated with WPML can perform this translation. We recommended checking the supported languages by the WPML AI translation engine through the following links:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to make their German WooCommerce store multilingual by adding English and translating permalinks for product taxonomies. However, the default language of all permalinks is set to English instead of appearing in the original language. Solution: We explained that the default language for String Translation in WPML is English because most plugins and themes use English strings. To ensure permalinks appear in the original language, the client can change the default language of these permalinks. This adjustment allows WPML to set the permalinks in the desired language instead of the default English.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
If you're experiencing issues where the Japanese and Chinese language flags on your website do not link to their correct home pages, and instead, the Japanese flag links to an outdated page, the issue might be due to redirection rules set in Yoast SEO.
Solution:
We recommend checking the redirection settings in your Yoast SEO plugin (Yoast SEO → Redirects). It appears that the redirection rules you've set for the Japanese and Chinese homepages are causing this behavior. If the issue persists when Yoast SEO Premium is active and stops when deactivated, this confirms that the redirection is functioning as configured within Yoast SEO.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not address your problem, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is experiencing issues with category pages redirecting to the incorrect language version on a WordPress site using WPML in a multidomain setup. Specifically, pages like https://www.golfinspain.com/b/c/spanish-players/sergio-garcia/ are redirecting to a Spanish version of the page, removing the 'c' slug of the category. Solution: The issue might be due to the 'Strip Category Base' option enabled in the SEO plugin settings, likely with Rank Math. To resolve this: 1. Navigate to Rank Math > General Settings > Links. 2. Locate and disable the 'Remove Category Base' or 'Strip Category Base' option. 3. Go to Settings > Permalinks in your WordPress dashboard and click 'Save Changes' to flush rewrite rules. 4. Clear your site cache and browser cache. Additionally, ensure all categories are correctly translated in WPML > Taxonomy Translation and set the category taxonomy to 'Translatable – only show translated items' in WPML > Settings > Taxonomies Translation. Check settings of any other SEO or redirection plugins you might be using.
If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: You are experiencing an issue where image captions on your 'Project' pages display correctly in English but do not show the translated French versions, despite these translations existing in WPML. This problem persists even after manually adding French captions in WPML > Media Translation and enabling the option 'Translate media library texts with posts', which only works for Posts and not Projects. Solution: We discovered that the issue was related to how the modal linked to the 'read more' buttons on the project pages. After identifying the discrepancy between the project modals and project pages, our developer was able to troubleshoot and resolve the issue. If you're experiencing this, we recommend checking how your modals are linked to other elements on your pages and ensuring that the translations are correctly implemented in these connections.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You need to convert Custom Post Type (CPT) A to CPT B on your site and want to ensure that all posts under CPT A and their translations are preserved during the conversion. Solution: The functionality you are asking about is not related to the translation of your content, which means that it falls outside of the scope of the WPML plugins. If you need a custom solution, we recommend contacting one of our certified partners. They will be more than happy to help you with this. You can find a suitable partner at https://wpml.org/contractors/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at our support forum.
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