Problem: The client was experiencing issues with WPML not functioning correctly due to the WordPress REST API not responding as expected. Additionally, there was a compatibility issue with the Breakdance plugin, which was not working with WPML. Solution: 1. We recommended checking if any security or firewall plugins were blocking REST API requests, or if the REST API had been disabled via the rest_enabled filter. 2. We suggested ensuring that server configurations or custom rewrite rules were not interfering with WordPress routing. 3. We advised the client to flush any existing cache memory that might be causing issues. 4. We increased the WordPress memory limit by adding the following code to the wp-config.php file:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please do not hesitate to open a new support ticket for further assistance.
Problem: The client was experiencing issues with menu item links and labels not updating correctly in the Spanish version of their site. Specifically, the link for 'Recetas' was incorrect, and the footer label 'Guarniciones' was not updating to 'Extras' despite being translated. Solution: The client resolved the issue by editing the menu items to different values, then translating them, and finally restoring the original English values and retranslating. This process seemed to trigger a cache refresh which resolved the issue. Additionally, the WPML support team had suggested verifying and updating translations via WPML → String Translation, synchronizing menus through WPML → WP Menus Sync, clearing site and browser cache, and checking server requirements including increasing the WP_MEMORY_LIMIT.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problema: Después de una edición masiva de contenido en inglés sin usar la opción 'Minor edit - don't update translation', WPML marcó cientos de traducciones como 'needs update'. Aunque las traducciones funcionan correctamente en el frontend, hay 234 traducciones marcadas incorrectamente y 26 realmente sin traducir. Solución: 1. Puedes optar por actualizar las traducciones marcadas como pendientes utilizando la interfaz de WPML -> Translation Dashboard, donde puedes filtrar el contenido por el estado de traducción. Este proceso puede ser extenso pero no complicado. 2. Otra opción es ir a WPML -> Translation Dashboard -> Última pestaña de trabajos de traducción y cancelar los trabajos si aparecen como pendientes. 3. Para eliminar los trabajos de traducción, puedes descargar el plugin necesario desde este enlace: https://we.tl/t-LuYooJwkCV 4. Para más detalles sobre troubleshooting, visita https://wpml.org/documentation/support/wpml-troubleshooting-options/
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.