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Ce sujet est résolu. Voici une description du problème et de la solution.

Problem:
The client is experiencing an issue where the English version of their website is displaying the French logo instead of the English logo.
Solution:
If you're encountering a similar issue, we recommend you follow these steps:
1. Navigate to WPML >> String Translation page.
2. Click on the “Not seeing strings that you are looking for?” section and then click the “Admin texts translation” link.
3. Search for the logo image URL and ID and enable its translation.
4. Return to the WPML >> String Translation page and add the translation for the logo.
For more detailed instructions, please refer to our documentation on finding and translating strings.
If the problem persists, consider providing temporary access to your site for further assistance. Ensure you back up your database and website before making changes or providing access.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Ce sujet contient 1 réponse, a 0 voix.

Dernière mise à jour par Noman Il y a 4 jours et 17 heures.

Assisté par: Noman.

Auteur Messages
juin 30, 2025 à 10:13 am #17182991

Pierre-Marie

Contexte de la question:
I am trying to change the logo for the translated websites. Our domains are exact match domains (EMD), meaning the brands are completely localized to one language. For the English translation, we have set up lien caché. It works fine but currently displays the French logo.

Symptômes:
The English version of the website lien caché is displaying the French logo instead of the English logo.

Questions:
How can I have the English logo on the English language version while keeping the French version on Desert-Maroc.com?

juin 30, 2025 à 11:12 am #17183497

Noman
Partisan de WPML depuis 06/2016

Les langues: Anglais (English )

Fuseau horaire: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. I visited your site and I can see the untranslated logo on English language.

Could you please try the steps below and see if this helps:

1. Go to WPML >> String Translation page.
2. Open the “Not seeing strings that you are looking for?” section and press the “Admin texts translation” link.
3. Search for the logo image URL “lien caché and ID and enable its translation.
4. Go to the WPML >> String Translation page again and add its translation and see if this resolves the issue.

Here is a doc for more details:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation

If the issue still persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

Admin texts translation.jpg