Translation Credits not available

Marqué : Account Issues, ATE

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Dernière mise à jour par daleG-3 Il y a 1 semaine et 4 jours.

Assisté par: Lauren.

Auteur	Messages
juin 20, 2025 à 7:57 pm #17155301
daleG-3	Background of the issue: I am trying to allocate translation credits to my site lien caché using WPML. Our WPML account initially showed 200k credits, which I moved to this site. We also purchased an additional 90,000 credits and moved those to our site. Symptoms: I am receiving the message 'You don't have enough credits to translate automatically! Get more credits.' The Prepaid credits in translation management are still showing 0. Questions: Why are the translation credits not reflecting on my site after moving them? How can I resolve the issue of translation credits showing as 0 in translation management?

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Messages

juin 20, 2025 à 7:57 pm #17155301

daleG-3

Background of the issue:
I am trying to allocate translation credits to my site lien caché using WPML. Our WPML account initially showed 200k credits, which I moved to this site. We also purchased an additional 90,000 credits and moved those to our site.

Symptoms:
I am receiving the message 'You don't have enough credits to translate automatically! Get more credits.' The Prepaid credits in translation management are still showing 0.

Questions:
Why are the translation credits not reflecting on my site after moving them?
How can I resolve the issue of translation credits showing as 0 in translation management?