Problem: The client was experiencing an issue where the language switcher in the menu was not correctly pointing to the respective language versions of the pages. In some cases, both PT (Portuguese) and EN (English) links were pointing to the English version, despite having both language versions of the pages available.
Solution: 1. We asked the client to provide examples of the pages where the issue occurred and to upload screenshots showing the translation settings for these pages. 2. We inquired if the issue persisted when all other plugins were deactivated, leaving only WPML active. 3. We checked if the Custom Post Type (CPT) was made translatable in WPML → Settings → Custom post translation and if the specific custom post was translated. 4. We requested information on how the CPT was created and suggested testing the language switcher in the footer to see if the same issue occurred. 5. We advised the client to test passing a non-variable to the 'rewrite' argument in their CPT definition:
'rewrite' => array('slug' => 'book'),
If you're experiencing a similar issue, we recommend following these steps to diagnose and resolve the problem. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
