The client is unable to find strings using the search or filter options in the WPML String Translation interface, despite having scanned themes and plugins.
Solution:
We recommend the following troubleshooting steps after ensuring a full site backup:
1) Navigate to WPML>>Support page, and click on the Troubleshooting link. 2) On the Troubleshooting page, click on the following options in the Clean up section and wait for confirmation after each: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
