Problem: You are experiencing unusually long delays when translating pages using WPML. The translations appear to be stuck and do not complete as expected. Solution: We discovered an issue related to the CMS Masters Importer plugin that was causing the translation process to stall. Here are the steps we recommend: 1. Disable the CMS Masters Importer plugin. 2. Test the translation process again to see if the issue is resolved. If disabling the plugin resolves the problem, you may continue using WPML without this plugin or seek an alternative solution. If the issue persists or if you need further assistance, we recommend visiting the WPML support forum. Additionally, it's a good practice to check for related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
Problem: You are trying to translate items on your WordPress site using WPML, but the translations are stuck with spinners, and you are receiving an error message indicating that synchronization with the Professional Translation service has failed. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you have a full backup of your website. 2. Navigate to WPML → Translation Management. 3. In the Jobs tab, cancel the translation job. 4. Go to WPML > Support > Troubleshooting and click on
Synchronize local jobs with ATE jobs
,
Synchronize translators and translation managers with ATE
, and
Refresh Translation Services
. 5. Edit the page that was stuck, make a small change to the content, save it, and resend the page for translation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: You are using the Modern Event Calendar with WPML for event management. After setting up translation for the M.E. Calendar post types and creating a test event, the translated version of your site incorrectly displays the event under the Archives: Event page instead of the expected page, and shows wrong date/time. Solution: We recommend changing the slug for the translated pages. Instead of using '/events/' for the translated page, try using '/evenements/' for the French version and '/upcoming-events/' for the English version. Ensure to include the same shortcodes on these new pages. This should help in correctly displaying the events as expected in the translated versions.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
