Problem: The client received an automated email from their WordPress installation indicating that a plugin, WPML Multilingual CMS, caused a fatal error. Solution: We recommend checking the website for any visible issues. If none are found and the dashboard is accessible, the error may have been temporary. However, if the site appears broken or the dashboard is inaccessible, WordPress offers a "recovery mode" that allows safe login to the dashboard for further investigation. If the issue persists or if there is any uncertainty, we advise contacting the hosting provider for further assistance. Additionally, if this solution does not seem relevant or if further help is needed, please open a new support ticket with us.
Problem: The client is attempting to add flags to the main menu using WPML's Language Switcher options but is encountering issues. The flags do not appear in the menu, and the settings seem to reset upon returning to the WPML-Language settings. Solution: If you're experiencing issues with adding flags to your main menu and your changes are not being saved, we recommend you try clearing your browser cache as a first step. This can often resolve issues with changes not appearing due to cached content.
If clearing the cache does not solve the problem, please open a new support ticket with us, and we'll be happy to assist you further.
