andrewB-31

Problem:
You need to remove a site from your WPML account and transfer credits to another domain, but you cannot log into the site because it has been moved to a non-WordPress server.
Solution:
We recommend that you first try to remove the site from the list of registered sites in your WPML.org account. If you encounter issues or cannot see the site listed there, please provide us with screenshots that show the problem. This will help us understand the issue better and provide specific guidance.

If this solution does not resolve your issue or seems irrelevant due to changes in our platform or your specific circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.