Problem: You are experiencing a connection issue with WPML on your site, specifically a cURL error 7 indicating a timeout when trying to connect to cdn.wpml.org. Solution: We recommend that your hosting provider whitelists the following domains to resolve the connection issue: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net Please follow the steps in our dedicated guide here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket here.
Problem: You are trying to fetch subscription data using WPML and encountered a connection error: Unable to get data from service. The detailed error is cURL error 28: Failed to connect to api.wpml.org port 443 after 9376 ms: Couldn't connect to server. Solution: First, navigate to WPML > Support > Installer support on your WPML dashboard. Check if there are two green check icons at the top. If you see any red X-ses, it indicates a potential block by your hosting provider. We recommend contacting your hosting provider to ensure that the following domains are not blocked: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net Additionally, you can find more information about cURL error 28 in our documentation here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
