Problem: The client renewed their WPML license and received a total of 92,000 credits. Despite assigning these credits to their website through the WPML.org account, only 352 credits are visible and usable for translations in the WordPress backend under the WPML → Translation Dashboard → Translation Tools tab.
Solution: 1. Verify the centralized and per-site balance of credits in the WPML.org account and cross-check against the registered site’s URL. 2. Check for discrepancies in the credit log or misapplied assignments in the backend. 3. Confirm that the site registration matches between WPML.org and the site backend, ensuring there are no duplicate registrations or domain mismatches. 4. Do not repeat standard credit assignment instructions or dashboard checking steps as these have already been tried. 5. If the issue persists, escalate internally for backend investigation due to a possible synchronization or billing anomaly.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
