Problem: If you're experiencing issues with translating content into English using WPML, where updating content in the primary language (Czech) and then switching to ATE results in the content for translation not loading and displaying the message: 'Unable to retrieve job details,' it might be due to the translation job containing no translatable data. This issue could be evident across multiple sites using the WPML plugin. Solution: We recommend checking the .xliff file generated by WPML. If the
<body>
element within the .xliff file is empty and the 'wpml-words-to-translate-count' is '0', it indicates that WPML is unable to extract any translatable content. This could be due to server-side issues rather than a problem with WPML configuration, plugins, or themes. Possible server-side causes include multiple applications of output compression (e.g., zlib.output_compression in PHP combined with server-level gzip/Brotli), modifications by security or performance layers (e.g., WAF, CDN, reverse proxy, or caching layer), or incorrect headers or content encoding (e.g., globally applied 'Content-Encoding: gzip'). To resolve this, contact your hosting provider, explain the issue, and ask them to investigate how responses are encoded and compressed on the server. This step is crucial especially if the issue affects multiple sites, suggesting a shared server configuration problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
