Problem: You are experiencing issues on dianasilver.com where the system does not recognize credits and does not allow selected products to be sent for translation. Solution: We recommend generating a new sitekey and replace it in WP > Plugins > Add New > Commercial Tab. This action often resolves issues related to system recognition and translation permissions.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket. For further assistance, visit our support forum.
Problem: If you're experiencing issues with your WordPress site not displaying credits in the WPML translation management tools, it might be due to a plugin conflict. Solution: We recommend deactivating the 'HelloPack Client' plugin to resolve this issue. After deactivating, you should be able to register WPML plugins and see the site prepaid credits correctly. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
