Problem:
The customer is unable to access translations of certain pages on their website after a recent update. An error message from WPML appears, stating that WPML attempted to translate the page three times but failed.
Solution:
Directed the customer to try the solution provided in this link: https://wpml.org/fr/forums/topic/wpml-a-tente-trois-fois-de-traduire-cette-page-et-a-echoue-pour-resoudre-ce-pro/#post-11500313. The customer confirmed that they had already tried the first step and also cleared their cache but the issue persisted. The supporter requested the customer to provide error logs for further investigation. It was discovered that communication with ATE (Automated Translation Editor) was blocked, and the supporter asked for temporary access to the customer's admin and FTP to troubleshoot the issue specifically on the production site.
Problem:
Le client avait des difficultés à traduire une image dans Media translation
Solution:
La procédure utilisée était correcte mais mais comme l'image avait été téléchargée plusieurs fois dans la bibliothèque, le client traduisez la "mauvaise" image (ce n'était pas celle utilisée sur sa page)
