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Problem:
If you're trying to translate the welcome message of the Chaty WordPress plugin into Spanish and it still appears in English despite being translated, the issue might be due to how the plugin handles text settings. The text and settings for WhatsApp are saved in the database under the option cht_social_whatsapp. In the plugin code, the option name is sometimes not correctly handled, which affects how WPML translates these settings.
Solution:
We recommend modifying the plugin's code to ensure consistent handling of option names. Here’s how you can do it:
1. Open the file

plugins/chaty/includes/class-frontend.php

.
2. Locate the code

$value = get_option('cht_social_'.strtolower($name));

3. Replace it with

$value = get_option('cht_social'.$this->widgetNumber.'_'.strtolower($social['slug']));

This change should resolve the translation issue. However, please note that you might need to reapply this fix after each Chaty plugin update unless the plugin author addresses this issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.