Problem: The client is using the Real Cookie Banner plugin to manage cookie preferences on a multilingual website but is facing issues with translating menu items. Despite following WPML documentation and using string translations for the menu items, the link texts do not change when switching languages on the front-end. Solution: 1. Ensure that the translation of the Cookie Banner is done by switching the admin language in the top admin bar and editing one banner per language. If changes are made in the 'Customizer', these strings or options might need translation using WPML > String Translation. For guidance on locating such strings, visit https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation. 2. Check the menu translation settings by navigating to Appearance > Menus, selecting the Footer Menu, and editing the translation.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
