Problem: The client is experiencing an issue with the WPML String Translation plugin on their site. The plugin refuses to activate, displaying a message that the WPML configuration is incomplete and that the String Translation component needs to be updated, despite using the latest version. Solution: We found that the client is still using an outdated version of WPML String Translation (3.2.5), which might indicate that the automatic update failed. We recommend the following steps: 1. Download the latest version (3.4.1) directly from this page. 2. Completely remove the current String Translation plugin from wp-content/plugins, ensuring there are no multiple folders/versions. 3. Manually reinstall version 3.4.1. 4. Reactivate the plugin and check if the issue persists.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
