Problem: The client was experiencing an issue where the prices in orders placed in an alternative currency (USD) changed dramatically when the order status was set to complete. The prices would inflate from a normal amount (e.g., $519.37) to an exaggerated figure (e.g., $519,370,000.00). The client suspected a mismatch in the currency settings between WooCommerce and WPML WooCommerce Multilingual. Solution: The client resolved the issue by aligning the currency settings in WPML WooCommerce Multilingual with those in WooCommerce. Specifically, the thousand separator and decimal separator settings for the USD currency in WPML needed to match the WooCommerce settings, which are typically used in Europe (thousand separator: . , decimal separator: ,). This adjustment prevented the prices from changing incorrectly when the order status was updated to complete.
If you're experiencing a similar issue, we recommend checking and ensuring that your currency settings in WPML match those in your WooCommerce settings. If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket.
