Problem: You are unable to add credits to your account because your site is not listed under Tools in the Admin site. You also cannot see your connected site in Tools, which is necessary for managing credits. Solution: First, ensure that your website is registered with WPML, as only registered sites will appear in the Tools section. If your site is not registered or if you are unsure, you can follow the steps outlined in this documentation to register or re-register your site: WPML Registration Guide.
If the issue persists after following these steps, it might be due to an outdated solution or a different problem not covered here. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML Support Forum.
