Problem: The client is experiencing difficulties with the complete setup of the WPML plugin, finding the process confusing and not fully functional, as it only translates some parts of the website. Solution: 1. We provided a detailed step-by-step guide for installing and setting up WPML, including using the OTGS Installer, registering, and configuring through the setup wizard. 2. We explained how to set default and additional languages, configure the language switcher, and set translation preferences. 3. We asked the client to specify which step was problematic to offer more targeted help. 4. We suggested the client share screenshots or screen recordings to pinpoint the exact issues. 5. We recommended using accessible language and possibly providing annotated screenshots or onboarding videos. If needed, we could also arrange a screen-share tutorial or a detailed written Q&A for specific obstacles.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
