Problem: The client reported that the Cookie Consent pop-up, which used to display in the language of the website page as translated in WPML Strings, now remains in English even when switching languages. The client suspected a change in functionality, possibly related to browser language settings. Solution: We clarified that the issue was not related to browser language settings but was due to a change in the string name by the Blocksy theme. We advised the client to check the Admin screen section of String Translation to see if the texts are listed there and to register them for translation if found. For detailed steps, we recommended following this guide: Translate Admin and Settings Strings. If the strings were not visible, we suggested updating the MO files by following these steps: - Go to WPML > Support > Troubleshooting. - Scroll down and click on the 'Show custom MO Files Pre-generation dialog box' button. - After the page refreshes, click on the 'Generate MO files' button and wait for the process to finish. - Clear the caches from the site and browser, then check again.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
