Please ensure to back up your database before making any changes.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with their website potentially crashing when using WPML and needs a quick resolution. Solution: We recommend the following steps to diagnose and potentially resolve the issue: 1. Ensure you have a full site backup before proceeding. 2. Activate the WordPress debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/. 3. Navigate to WPML -> Theme and plugins localization and perform a scan of the theme or a plugin. 4. If the site crashes, check for any fatal error messages in the debug.log file within the wp-content folder. 5. Share your site's debug information as outlined here: https://wpml.org/faq/provide-debug-information-faster-support/.
If these steps do not resolve your issue, or if the solution provided here becomes outdated or seems irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for personalized assistance at WPML support forum.
