Problem: The client was trying to translate the WooCommerce checkout page and cart, specifically the Elementor part with headings and text, as well as the placeholders from the checkout form. They encountered issues where only one string from the page title was available for automatic translation, and even after translating and approving the text, the changes were not reflected on the front end. The client attempted to import
woocommerce_[language].po
files to add missing strings for the placeholders but found that not all placeholders were translated.
Solution: We suggested that the client could delete the translation and indicated that the issue might be related to a compatibility problem. We recommended creating a staging site to run further tests without affecting the live site. The client decided to delete the problematic translation and start from scratch, which did not resolve the issue initially. However, after creating a new checkout page using WooCommerce's original checkout fields, the translation worked immediately. The client also mentioned that the CartFlows plugin might have compatibility issues.
If you're experiencing similar issues, we recommend trying the following steps: 1. Attempt to delete the problematic translation and start from scratch. 2. Create a new checkout page using WooCommerce's original checkout fields to see if the translation works correctly. 3. Consider the possibility of compatibility issues with other plugins, such as CartFlows.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket.
Problem: The client was using the PopUpAnything plugin to add button text and heading text from the plugin settings and wanted to translate this text using WPML. They attempted to duplicate and overwrite the content with the WordPress editor.
Solution: We initially suggested that there might be a compatibility issue with the PopUpAnything plugin, as it was not listed on our compatible plugins page. We recommended searching for the strings in WPML -> String Translation and, if not found there, to look in the Translate texts in admin screens section. We provided a guide on how to do this under "Translating Admin and Settings Strings" at this documentation link.
However, the client decided to switch to using the Elementor Pro plugin for popups and managed to resolve the issue.
Please note that the solution provided might be irrelevant due to it being outdated or not applicable to your case. If you encounter similar issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
