Problem: You are trying to activate the OTGS Installer on your development site, but even though it shows as activated, it doesn't actually activate. Solution: First, we recommend clearing the caches on your site and browser. If you're using object caching, please clear those caches as well. If the problem persists, delete the OTGS Installer plugin from your plugin list, then download it again from your WPML account and reinstall it. Should the issue continue, enable WordPress debugging by following this guide to check for any errors during activation. If errors are logged, please share them with us for further assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing issues with translations on their homepage not appearing as single sentences but as individual words, despite being translated previously. Additionally, the homepage needs to be updated in all languages without losing existing translations. Solution: 1. Edit the homepage using the Elementor editor in the default language. Ensure that text sections are correctly formatted, specifically checking and adjusting tags as necessary. 2. Update the homepage. This should trigger updates across all translations. 3. If the issue persists, switch to the translation language on the homepage, click 'Edit translation', and check if the text appears as individual words. 4. If so, edit the problematic section in Elementor, remove any unnecessary HTML tags, and ensure the entire text is wrapped in a paragraph tag. 5. Save the changes and verify by revisiting the homepage and selecting 'Edit translation' again.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
Problem: You are using the LH Archived Post Post Status plugin to archive pages and want to translate a custom archiving message set in the plugin's settings page, but it does not appear in the string translations. Solution: First, ensure you have deleted any existing translations of the default message in WPML > String Translation. Then, scan the LH Archived Post Status plugin for strings by navigating to WPML > Plugin and Theme localization. If the custom message still doesn't appear, use the 'Translate texts from admin screens' option in WPML > String Translation. If the message is still not available for translation, adjust the translation preferences by going to WPML > Settings and enabling 'Show System Field' under 'Custom Field Translation'. Search for 'post_status_message' and set its translation preference to 'Translate'. After saving the message again in the settings, switch to another language using the language switcher on the topbar, add the message manually for that language, and save the changes. For detailed guidance, please refer to this guide.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at WPML support forum.
Problem: The client is working on a site under development and needs to register the WPML key to the website. Additionally, the WPML plugin cannot connect to wpml.org, which is necessary for checking new releases and security updates. Solution: To register the WPML key: 1. Ensure you are logged into wpml.org. 2. Navigate to WordPress Dashboard > Plugins > Add New > Commercial (Tab). 3. Click on "Register WPML" at the right section of the screen. 4. Click on "Get a key for this site". A new page will open, and the auto-generated key will appear. 5. Copy the key and paste it into the "Site Key" input box. 6. Click the "OK" button. For more information, visit https://wpml.org/faq/install-wpml/#register
For the connection issue: 1. Contact your hosting service provider and request them to whitelist the following URLs: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net For more details, visit https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
Regarding plugin installation, the client does not need to install all plugins shown. Essential ones include WPML String Translation and WPML Multilingual CMS.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where the translated Divi sidebar template is not displayed on the frontend, despite translating it in various ways and clearing multiple caches. Solution: If you're facing a similar issue with translating a Divi sidebar template, we recommend translating the post type itself rather than using string translation. You should use WPML's translation management, which is specifically designed for theme compatibility with builders like Divi. You can find more information on how to do this here: https://wpml.org/documentation/theme-compatibility/divi-builder/. Additionally, ensure to delete any string translations related to these layouts that you might have done previously.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us for further assistance.
Problem: The client was encountering a fatal error when trying to open the WPML/Languages menu item in their WordPress site. The error message indicated a call to an undefined function 'wpml_tm_load_tp_networking()'. Solution: We recommended the client to manually download and reinstall the 'WPML Multilingual CMS' plugin from the WPML account downloads section. Despite reinstallation and cache clearing, the issue persisted. We then accessed the site with the client's permission to investigate further. After troubleshooting, we added a function to recreate any missing WPML tables in the database, which resolved the issue on the live site. We advised the client to apply the same workaround on the staging site and to deactivate and reactivate all plugins to ensure the cache was flushed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client attempted to change the URL format on their WordPress website to differentiate between languages (e.g., https://www.example.com/fr/ for French and https://www.example.com/en/ for English), but encountered an issue where changing the URL would always redirect to the homepage of the default language. Solution: We recommended the client to check for potential conflicts with other plugins by following these steps: 1. Deactivate all plugins except for WPML CMS. 2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. This process helps determine if another plugin or the theme is causing the issue with the URL format. We also advised the client to back up their database before performing these tests.
If the problem persists or if this solution is not applicable due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client has multiple branches with the same page titles (e.g., 'Dining') under different URLs (e.g., /london/dining, /berlin/dining) within their website. In WPML's Translation Management, these pages appear with the same title without showing their full URL or hierarchy, making it difficult to identify and translate the correct page for a specific branch. Solution: 1. If the pages are not set as child pages but follow a hierarchical structure like destination pages (London, Spain, etc.), you can assign a translation priority when editing the page. This allows you to filter pages by priority in WPML's Translation Management. 2. Another method is to hover over the 'Edit' button for the page in the Translation Management dashboard. This action will display the URL in the browser's status bar or tooltip, showing the post ID. You can use this ID to identify the correct 'Dining' page to translate.
If these solutions do not apply to your case, or if they seem outdated, we recommend opening a new support ticket. We also highly advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to display individual elements with translation on the frontend of your site, but some elements, like a PowerPack Card Slider, are always displayed in German on the translated English page. Solution: First, ensure that the card slider content is available in the Advanced Translation Editor. Try making a small change to the page title or content, save it, and then update the translation to see if this resolves the issue. If the problem persists, the card slider content might not be registered for translation. We recommend you create a custom XML configuration code to register the card slider content for translation. You can follow our documentation here: How to Register Page Builder Widgets for Translation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: The client is experiencing an issue where the language switcher is not visible on mobile devices, and only the default language appears without any dropdown menu for selecting other languages. Solution: We recommend checking if the translated pages are still in the review phase or saved as drafts, as this could be why the language switcher does not display other languages. Here are the steps to resolve the issue: 1. Ensure that the Translation review is completed by following this guide: How to review automatic translations on your site. 2. From the WordPress dashboard, switch to a secondary language using the language switcher in the top bar of the admin area. 3. Navigate to "Pages > All Pages." 4. Check if the status of the pages is set to 'Published'. If they are in 'Draft' status, publish them by clicking on the "Quick Edit" button below the page name and changing the status to Published.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is developing a site and wants to add the Danish language. They encountered issues where 'Validate on save' shows 'Not valid', and the backend won't open after attempting to deactivate WPML. Solution: First, ensure that the subdomain for the Danish language points correctly to the root folder. This involves configuring the DNS settings. You can find detailed instructions on how to do this here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/#2-configure-the-dns-settings. Once the DNS settings are correctly configured, try to validate the site again. If the problem persists or the solution provided here is not applicable due to being outdated or not matching your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at the WPML support forum.
Problem: You are working on a site under development and trying to ensure that the Rank_Math plugin and its database entries are completely removed. However, strings related to the Rank_Math plugin are still showing up even after the plugin has been eradicated. Solution: If you're experiencing this issue, we recommend you try removing strings from a specific domain in WPML > String Translation. Please follow the instructions in the second part of the section "How to Delete a String" to remove strings by domain. You can find the detailed steps in our documentation here: WPML String Translation Documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client reported that the Greek version of a blog post was incorrectly marked as 'Uncategorized' alongside the correct category, and they were unable to unselect 'Uncategorized' despite not having chosen it initially. Solution: We recommended checking the WPML > Taxonomy Translation and running the synchronization to resolve the issue. This action should correct the categorization error.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: You are unable to view comments under individual language filters in the WordPress admin dashboard, and comments are not visible on the website across any language versions, despite being approved and visible when viewing 'All Languages'. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you create a backup of your website, or ideally, test this on a staging version of your site to avoid any disruptions. 2. Navigate to your WordPress Dashboard > WPML > Support > Troubleshooting and click on the "Remove ghost entries from the translation tables". 3. Execute the following SQL command on your database:
DELETE FROM `np_icl_translations` WHERE `element_type` = 'comment';
Please try these steps and if the issue persists or the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.
