Problem: You are trying to link two pages created in different languages (Japanese and English) using Elementor, but they cannot be linked as translations of each other in WPML. The 'Connect with translation' option does not show the corresponding page for linking. Solution: We investigated the issue and found that the Japanese translation for the page was marked as in progress. To resolve this, go to WPML > Translation Management > Jobs and cancel the translation job by clicking the "Trash" icon. Then, open the Japanese page and click on the 'Connect with translation' link. Enter the English page name in the search box. Once the page appears in the results, you can successfully connect it with its translation. For a visual guide on how to perform these steps, you can watch this video.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are using WPML to translate blogs and want two separate blogs in the original language and English, without the translated pages appearing in the original blog. Solution: Navigate to WPML-> Settings-> Post Type Translation section. Ensure that the Post post type is set to "Translatable - Show Only Translated Items".
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client is unable to translate some fields in their post after migrating their site, receiving an error due to unassigned translation credits. Solution: If you're experiencing this issue after migrating your site, we recommend the following steps: 1. Visit your WPML.org account and go to the List of registered sites page (https://wpml.org/account/sites/). 2. Delete the current sitekey to return the credits to your WPML.org account. 3. Create a new sitekey for your site. 4. In your site admin area, navigate to Plugins > Add new > Commercial tab, then unregister and re-register your site with the new sitekey. 5. Assign credits to your site from your WPML.org account. For more detailed guidance, refer to the following documentation:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: The client is experiencing an issue where adding a Currency Switcher to the footer causes the Language Switcher to disappear from the top menu, despite being assigned in the backend. Solution: We first asked the client if they were adding the Currency Switcher from the backend or using a shortcode, and whether the Language Switcher reappeared when the Currency Switcher was removed. We confirmed that there should be no incompatibility between the two switchers and no known issues reported. We requested temporary access to the site to further investigate the issue, suggesting the use of the Duplicator plugin for creating a backup before providing access.
If this solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing a critical error when opening the products section in the Arabic interface of their website. The error was traced back to an invalid character in the Arabic translation of a string used in WooCommerce.
'Uncaught ValueError: Unknown format specifier "�" in /wordpress/plugins/woocommerce/8.9.2/includes/class-wc-breadcrumb.php:377'
Solution: We recommended to correct the Arabic translation for the string "ID: %d " in WPML → String Translation. If you're experiencing this issue, we recommend you check the translation for any unrecognized characters and correct them accordingly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needs to translate the consent banner from the GetTerms plugin into Arabic but is unable to find where to add or update the text for translation using WPML. Solution: We checked the GetTerms plugin settings and found no fields to add or update text directly on the cookie popup. The text for the banner seems to be managed externally, as indicated by the redirection to an external site when attempting to update the banner. Since WPML can only translate content stored in the current site's database, it's not possible to translate text managed externally through WPML. We recommend contacting the GetTerms plugin author to inquire if they have a method to display translated content based on the current language setting.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to see the language options in the menu after adding the menu language switcher on their site using WPML. Solution: We recommended the client to clear their website's cache to resolve the issue. Additionally, we suggested checking and adjusting the settings for the "Menu Language Switcher" to ensure the navigation menu intended for the language switcher becomes visible. If the problem persists, we advised the client to provide temporary access (WP-Admin and FTP) to a test site where the problem has been replicated for further investigation. It is also important to ensure that the site is backed up before making any changes. For backing up, we recommended using the UpdraftPlus plugin.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the issue persists.
Problem: The client reported that forms on their website were displaying in English on both language versions, despite having translations available in Serbian. Solution: We discovered that the issue was due to the client using an older version of the WPML plugins. We recommended updating these plugins to the latest version. After the update, the forms displayed correctly in the respective languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with 'Invalid post type' and 'Invalid taxonomy' errors after attempting to translate custom post types and taxonomies using the 'Post Types Unlimited' plugin, which is not listed in WPML's compatible plugin directory. Solution: 1. Navigate to WPML > Settings > Post Type Translation. 2. Set the translation preference for the post types 'ptu' and 'ptu_tax' to 'Not Translatable'. 3. Go to the 'Post Types Unlimited' plugin, delete any translations of custom post types and taxonomies. 4. Clear your site's caches and check if the post types are now accessible. If the issue persists, we recommend replicating the problem in our sandbox environment to isolate the issue. You can access the sandbox here: WPML Sandbox Environment.
If these steps do not resolve the issue or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client is experiencing issues with currency conversion when creating orders in USD on a staging site, where the shop currency is THB. Specifically, the unit price is not converting correctly and is using the base currency price as if it was in USD, resulting in an incorrect discount being applied. Solution: We have identified that this issue is already known and is scheduled to be fixed in a future version of WooCommerce Multilingual. As a temporary workaround, we recommend the following steps: 1. Edit the order and click on the pencil icon to change the product quantity. 2. Press the Save button. 3. Edit the order again and revert the quantity to the original amount. 4. Press the Save button again. This workaround should correct the unit price display after saving the order.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to translate references on their website using WPML with the Premium Addons for Elementor. The references are displayed in Danish instead of English. Solution: We modified the XML configuration for the Elementor widget used by the client. Here is the updated XML configuration:
<wpml-config><br /> <elementor-widgets><br /> <widget name="premium-addon-testimonials"><br /> <fields><br /> <field>premium_testimonial_person_name</field><br /> <field>premium_testimonial_company_name</field><br /> <field editor_type="VISUAL">premium_testimonial_content</field><br /> <field>heading</field><br /> </fields><br /> <fields-in-item items_of="multiple_testimonials"><br /> <field>person_name</field><br /> <field>company_name</field><br /> <field>heading</field><br /> <field editor_type="VISUAL">content</field><br /> </fields-in-item><br /> </widget><br /> <elementor-widgets><br /></wpml-config><br />We asked the client to check if the translated page now displays correctly.<br /><br />If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at <a href="https://wpml.org/known-issues/">https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at <a href="https://wpml.org/forums/forum/english-support/">WPML Support Forum</a>.
Problem: The client is experiencing an issue where items added to the WooCommerce cart appear in the checkout process but the main cart page shows empty. Solution: We found that the issue might be related to the use of blocks within an Elementor text widget. We recommend replacing these blocks with the WooCommerce cart shortcode
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate Bricks Builder pages and some Custom Post Types (CPT) created with JetEngine, but the design of the Bricks Builder pages disappears, and you are unable to find some meta fields in the translated version. Solution: For the issue with Bricks Builder pages losing design upon translation, please refer to our Errata page for a known issue and workaround: Bricks translated content not showing on frontend. To translate shortcodes from the translation editor, you need to register the shortcode for translation. Follow the guide here: Translate custom shortcodes with WPML. For translating JetEngine meta fields, navigate to "WPML > Settings → Custom Field Translation" and set the translation preference for those fields to 'Translatable'. For more details, check the Crocoblock guide: Translate Meta Boxes & Meta Fields. If you encounter issues translating the ID within a shortcode, use the String Translation to translate the entire shortcode. Navigate to "WPML > String Translation", search for the shortcode, and update the ID for translation as needed.
If the solution provided here does not resolve your issue or seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
Problem: The client is developing a site using WPML with WooCommerce in English and German. While most parts of the WooCommerce emails translate correctly, specific sections like bank details and order information in the on-hold email remain in English. Solution: First, ensure you are using the latest version of the WooCommerce plugin. Follow the documentation on translating WooCommerce emails here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/ If the issue persists, add the following code to the
Please ensure to back up your database and website before making changes.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for further assistance.
