Startseite›Support›Unterstützung in Deutsch›[Warten auf das Feedback der Benutzer] peichern nach Seitenübersetzung dauert ungewöhnlich lange (Icon dreht sich endlos)
[Warten auf das Feedback der Benutzer] peichern nach Seitenübersetzung dauert ungewöhnlich lange (Icon dreht sich endlos)
Dies ist das technische Support-Forum für WPML – das mehrsprachige WordPress-Plugin.
Mitlesen können alle, doch nur WPML-Kunden können hier Fragen veröffentlichen. Das WPML-Team antwortet im Forum an 6 Tagen pro Woche, 22 Stunden am Tag.
Sun
Mon
Tue
Wed
Thu
Fri
Sat
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7:00 – 12:00
7:00 – 12:00
7:00 – 12:00
7:00 – 12:00
7:00 – 12:00
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13:00 – 16:00
13:00 – 16:00
13:00 – 16:00
13:00 – 16:00
13:00 – 16:00
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Zeitzone des Supporters: America/Sao_Paulo (GMT-03:00)
Hintergrund des Themas:
Ich habe ein Problem beim Übersetzen von Seiten mit WPML. Ich versuche, eine Seite von Deutsch nach Französisch oder Italienisch zu übersetzen und anschließend zu speichern. Siehe Video: versteckter Link
Die Symptome:
Das Speichern nach der Seitenübersetzung dauert ungewöhnlich lange, das Speichern-Icon dreht sich endlos, obwohl die Seite korrekt gespeichert wurde.
Fragen:
Könnten Sie mir bitte mitteilen, woran das liegen könnte?
Wie kann ich das beheben?
Ja, die Übersetzungen werden als abgeschlossen angezeigt, wenn ich die Seite neu lade.
Hier das Logfile:
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}
ATE funktioniert in diesem Fall korrekt, daher liegt die Ursache wahrscheinlich an etwas Externem, z. B. einem Plugin oder Theme. Das Problem betrifft nur die Anzeige im Admin Panel und hat keinen Einfluss auf den tatsächlichen Übersetzungsstatus.
Bitte erstellen Sie unbedingt eine Sicherung Ihrer Website, bevor Sie eine der folgenden Maßnahmen durchführen. Wenn Sie möchten, können Sie danach testen, ob das Verhalten auch ohne aktive Plugins und mit einem Standard-Theme weiterhin auftritt. Sollte das Problem im Minimal-Setup nicht erscheinen, könnten Sie Plugins und Theme einzeln wieder aktivieren, um den Auslöser zu finden.
Alternativ können Sie auch gerne so weiterarbeiten, da das Verhalten keine funktionalen Einschränkungen verursacht.
Teilen Sie mir bitte mit, wie Sie am liebsten weiter vorgehen möchten. Falls der Fehler auch im Minimal-Setup weiterhin auftritt, geben Sie mir bitte Bescheid.
Da die Website am Montag online geht, werden wir vorerst so weiterfahren. Ein Backup haben wir gleich heute Abend noch erstellt. Ich werde übers Wochenende die Website, bzw. eine Kopie dessen auf einem Testserver aufsetzen und die Plugins Schritt für Schritt einschalten. Evtl. ist das letzte Plugin "Profile Builder" das Problem. Denn das Phänomen trat soweit isch weiss, nach dessen Installation auf. Diesen benötigen wir aber.
Kann man dieses Ticket hier auf "on hold" stellen?
Da wir momentan noch mehr Speicherplatz benötigen, konnten wir die Produktivumgebung noch nicht auf ein Stage-Umgebung klonen. Das wird wohl erst Ende dieser Woche oder nächste Woche geschehen können. Ich melde mich hier wieder, sonbald wir erste Erkenntnisse haben.
Wir haben nun die Produktivseite geklont und sie läuft. Ausserdem haben wir diese Seite versteckter Link auch in unserem WPML Account eingetragen. Nun aber erhalten wir immer die Meldung das die Übersetzungen "nur" bis 30.07. laufen werden und wir danach die Lizenz aktivieren müssten. Wir finden aber nirgends die Seite, wo wir den Schlüssel den wir für die versteckter Link erhalten haben in unserem Account, eintragen können.
Die Schlüssel können unter Plugins > Add New > Commercial eingetragen werden. Wahrscheinlich müssen Sie auf „WPML von diesem Konto abmelden“ klicken, bevor Sie den neuen Schlüssel eintragen können, da es sich bei dieser Seite um eine Kopie mit einem bestehenden Schlüssel handelt.
Wie haben nun betreffend dem Speichervorgang (ursprünglich in diesem Ticket gemeldetes Phänomen) alle Plguns die nicht mit WPML in Zusammenhang stehen deaktiviert (sogar WPML SEO ) und es hat sich nichts geändert.
Laut unserm Kunden ist das Phänomen auch erst nach einem Update von WPML aufgetaucht.
Müssten Sie noch ein Log haben? Wenn Ja, welches etc?
Hier noch das Protokoll des Übersetzungsmanagements:
ranslation services in over 180 languages. We ensure that your key messages can build your brand and make you heard - in any language.","url":"https://wpml.org/go/languageline/","logo_url":"versteckter Link","logo_preview_url":"versteckter Link","project_details_url":"versteckter Link{request_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3393562c8687d38db9c447854bd20957","doc_url":"https://wpml.org/translation-service/languageline/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"The username, password, customer name, and contact name will be provided upon creating a Capita account","how_to_get_credentials_url":"https://wpml.org/translation-service/capita/#connecting-your-site-to-capita","client_create_account_page_url":"versteckter Link","partner":false,"review_url":"https://wpml.org/submit-your-review/?parent_translation-service_id=893070","uses_ate":false,"self_registered":false,"recommended_maximum_number_of_jobs_per_batch":0,"auto_refresh_project_options":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Customer Name","name":"customer_name","type":"text"},{"label":"Contact Name","name":"contact_name","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":1,"popularity_ranking":0.92,"primary":0.0,"primary_ranking":0.92},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[{"name":"United Kingdom","code":"GB"},{"name":"United States","code":"US"}],"certifications":[{"name":"ISO-17100","key":"17100"},{"name":"ISO-9001","key":"9001"},{"name":"ISO-27001","key":"27001"}],"redirect_to_ts?":true},{"id":29,"name":"Pozena","description":"POZENA is a Polish localization and translation service with more than 20 years' experience adapting small to medium-size businesses to new language markets. 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}
Derzeit benötige ich lediglich den Zugriff auf eine Staging-Website, auf der das Problem auftritt.
Bitte geben Sie mir Bescheid, sobald Sie eine solche Staging-Seite eingerichtet haben, damit ich die entsprechenden Felder aktivieren kann und Sie mir die Zugangsdaten sicher übermitteln können.
ich konnte das Problem in der bereitgestellten Staging-Version Ihrer Website reproduzieren.
Daraufhin habe ich eine exakte Kopie Ihrer Seite erstellt und sie lokal auf einem eigenen Server ausgeführt. In meiner Umgebung tritt der Fehler nicht auf – nach ein bis zwei Sekunden verschwinden die „spinning arrows“, und das Stiftsymbol wird korrekt angezeigt.
Das deutet klar darauf hin, dass etwas in Ihrer Serverumgebung das Anzeigeproblem verursacht.
In diesem Fall empfehle ich Ihnen, sich an den Support Ihres Hosting-Anbieters zu wenden und die Situation zu schildern – insbesondere, dass der Fehler nur auf dem aktuellen Server auftritt, nicht aber in einer lokal ausgeführten Kopie.
Alternativ – da dies keinen funktionalen Einfluss auf Ihre Website hat – können Sie das Verhalten auch ignorieren, sofern es Ihre Arbeitsweise nicht beeinträchtigt.
Besten Dank für Ihre Rückmeldung. Das haben wir schon vermutet, dass es evtl. an der Serverumgebung liegen könnte. Haben Sie auch eine Vermutung an was es da liegen könnte? Speicherauslastung etc? Nur damit wir dem Hosting-Anbieter eine ungefähre Richtung geben können, was das Problem sein könnte.
ich kann es zwar nicht mit absoluter Sicherheit bestätigen, aber es sieht stark danach aus, als handele es sich um ein Kommunikationsproblem zwischen Ihrem Server und den WPML-Servern. Der WPML Translation Editor ist ein externer Dienst, und daher ist eine funktionierende Verbindung zu den WPML-Servern essenziell.
Es gibt eine Liste von Domains, die auf Ihrem Server freigegeben (whitelisted) sein müssen, damit WPML korrekt funktioniert:
Ich vermute, dass das Problem in diesem Bereich liegt – bitte wenden Sie sich an Ihren Hosting-Anbieter, um zu überprüfen, ob alle dort genannten Domains erreichbar sind und keine Firewalls oder Sicherheitsregeln die Verbindung blockieren.
