Problem: The client was unable to view the Dutch version of a page on their website. Although the Dutch flag was visible when trying to switch languages in the front-end, clicking on it still resulted in the English page being displayed. Solution: We discovered that there was a 301 redirect from the Dutch URL to the English one, which was set up using the Redirection plugin. We disabled this redirect, and after doing so, the Dutch page became accessible.
If you're experiencing a similar issue where you can't switch to a different language version of a page on your site, we recommend checking for any redirects that might have been created with redirection plugins. If you find one, try disabling it to see if that resolves the issue.
Please note that this solution might not apply to your case, or it could be outdated. If after trying this step you still encounter problems, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
Problem: The client reported that after saving a new line (ACF Flexible Layout) on the English homepage, the content on the Dutch homepage and other language homepages appeared largely empty. This issue was temporarily resolved through revisions, but the client was concerned about the cause and how to prevent it from happening again.
Solution: 1) We recommended ensuring that the custom fields translation settings are correctly configured according to our documentation. Specifically, a flexible layout needs to be set to COPY. For more details, please refer to the following documentation:
2) We suggested making a small change to the default language page and then checking if the issue persists.
3) We asked if the issue still occurs when using the WP default theme with only WPML plugins and ACF activated.
4) We advised choosing the 'Expert' option in the Multilingual Setup and adjusting the settings as per the client's needs. For further guidance, the following documentation can be helpful:
Please make sure to create a backup before making any changes.
If the provided solution is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: The client is experiencing issues with managing translations within a flexible layout using WPML. Specifically, the client is unable to save changes to the translation preferences of certain fields within a repeater, and the accordion title within the repeater cannot be edited due to a lock icon. Additionally, German translations added are not displaying correctly even though the page indicates '100% Complete'.
Solution: We recommend the following steps: 1. Set the "repeater" field to "copy once". 2. Set the accordion field in the repeater to "copy". 3. Set the text field in the repeater to "translate". 4. Set the wysiwyg editor in the repeater to "translate". For guidance on setting custom fields translation preferences, refer to our documentation: Recommended Custom Fields Translation Preferences for ACF and WPML.
If the Accordion Titles are not showing up correctly, ensure that the translations are completed to 100% in the WPML Translation Editor. If the translation is not completed, the content will not display.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our forum: WPML support forum.
