Problem: You are using WPML with WooCommerce Multilingual and multicurrency, and you encounter an issue where changing an attribute like 'color' in the English version of a product does not update it in the German version, despite the products being linked as translations. Solution: To resolve this issue, ensure that the attribute values are properly translated into the target language. For example, if the attribute 'compatible with' shows correctly in English but not in German, you need to translate the missing attribute value into German. You can do this by accessing the translation management section of WPML for the specific attribute. Here is how you can do it: 1. Go to the WPML translation management dashboard. 2. Find the attribute that needs updating (e.g., 'compatible with'). 3. Translate the missing values into German. 4. Save the changes and check if the updated values appear on the German version of the product.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client needed a way to ensure that European customers only see prices in Euros and UK customers only see prices in GBP, without the ability to manually change the currency. Additionally, they inquired about hiding the currency switcher on the product template. Solution: We advised setting the currency based on the client's location using WooCommerce Multilingual's Multi-Currency settings. For more details, see the documentation here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#currencies-per-location To prevent users from changing the currency manually, we suggested hiding the currency switcher on the frontend. This can be done from the WooCommerce Multilingual settings under the MultiCurrency tab, specifically in the Product page Currency Switcher section.
If this solution does not fully address your issue, or if it seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client has a WordPress multisite setup with WPML and is encountering an issue where the welcome email sent to new users is always in English, even when adding a user based in France. The client wants the welcome email to be sent in the user's language.
Solution: 1. We explained that WordPress core emails adapt to the language set in the user's profile. To ensure the welcome email is sent in the correct language, the client should: - Navigate to "User > Profile". - Adjust the profile language to the desired language before sending out the invitation.
2. If the client needs to translate the email text, they should use the String Translation feature. However, searching for the entire content of the email directly won't yield results because the text in WordPress Core includes placeholders. To find the text, the client should include these placeholders in their search query.
3. If the string is not visible in the search results, the client should click on the "Can't find the strings you're looking to translate?" option, choose "WordPress", and then click on the "Scan Translation Files" button.
4. To ensure the admin emails are sent in the correct language, the client should: - Log in as Admin. - Go to "User > Profile". - Change the Language to the desired one (e.g., French for emails in French). - Enable "Set admin language as editing language" under "WPML language settings" on the settings page. - Save the changes.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
Problem: The client was experiencing an issue where selecting a language switcher on a WooCommerce category page redirected to a random product instead of staying on the category page in the selected language. Solution: We identified that the issue was due to the product category base URL being incorrectly translated. We corrected the URL for the Italian version, and it resolved the issue. We then advised the client to adjust the URLs for other languages by navigating to WooCommerce -> WCML -> Store URLs and updating the product category base for each language.
If you're experiencing a similar issue, we recommend checking your product category base translations at WooCommerce -> WCML -> Store URLs.
