vincentP-19

Problem:
The client is experiencing an issue where customer notification emails are not sent in the language the customer used while shopping. Instead, emails are sent in the language the admin was using at the time.
Solution:
We recommend ensuring that you are using our addon for WooCommerce. You can set it up by following the instructions here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/
After setting up, you can translate the emails as explained in this documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/
This should resolve the issue of emails being sent in the incorrect language.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.