The client reported an issue where the system hung with the message 'unable to retrieve job details' after applying a workaround for a previous problem.
Solution:
We suggested that this might be a temporary issue. As a first step, we recommend checking for any recent errors or warnings related to WPML:
- Look in the wp-content/debug.log file (if debugging is enabled)
- Visit WPML >> Support >> Advanced Translation Editor >> Error Logs to review any recent errors.
Additionally, if the problem remains, please try the following steps:
- Go to WPML >> Translation Management >> Translation Jobs
- Cancel the translation job for the affected page
- Go to Pages >> All Pages
- Please make a small change to the original page and save it
If the issue persists and the provided solution does not resolve the problem, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
Problem: If you're trying to enable the WPML plugin on your site but cannot access the wp-admin after doing so, it might be due to a compatibility issue with other plugins or your theme. Specifically, you might encounter an error message preventing access to the wp-admin.
Solution:
First, ensure you are using WPML version 4.7.6 and enable the WordPress Debug log to collect more details about the issue. Modify your wp-config.php file as follows:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
After enabling debugging, reproduce the issue and check the debug.log file in the /wp-content/ directory for any errors related to WPML. If you find errors such as a PHP Fatal error related to the SimpleXML extension, this indicates that the SimpleXML extension is not active on your server. Contact your hosting provider to enable the SimpleXML extension. For more information, visit the following links:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
